Service Manager

Pybus Recruitment Ltd; Exeter; On-site; GBP 45,000; Full time

Job summary

An automotive service company in Exeter is seeking a driven Service Manager to ensure high customer satisfaction and optimize business performance. Responsibilities include managing staff, maintaining safety standards, and adhering to manufacturer guidelines. The ideal candidate will possess strong leadership skills, a valid driving license, and at least 2 years of relevant experience. The role offers a basic salary of £45,000 plus bonuses and benefits, including a company car and pension.

Benefits

Company car

Company pension

On-site parking

Qualifications

• Proven track record in a similar role.
• Experience as a Service Manager for at least 2 years.
• Strong leadership skills and ability to drive performance.

Responsibilities

• Implement and maintain effective customer satisfaction processes.
• Monitor costs while maintaining quality standards.
• Ensure compliance with manufacturer standards and safety.

Skills

Leadership and people management

Customer service excellence

Process management

Communication and organizational skills

Competency in numeracy and IT

Job description

Location: Exeter

Salary: Basic Salary 45000 Bonus Company Car

Role is full time and permanent - Monday to Friday - Every other Saturday morning

Key Responsibilities and Accountabilities

• Implement and maintain effective processes to achieve the highest possible customer satisfaction levels above the manufacturer national average.
• Monitor and control costs in line with the business plan whilst maintaining quality standards and customer service.
• Ensure accurate collection and recording of customer data in line with Group standards.
• Ensure that the manufacturers standards are always adhered to.
• Make sure there is a safe working environment which is maintained.
• Monitor colleague performance.

Qualifications

• Demonstrate a successful track record within a similar role.
• Have previous experience within a similar role.
• Show ability to generate impressive results by increasing performance, profitability and operating efficiency.
• Possess strong leadership and people management skills to lead the team to deliver business objectives.
• Be expected to drive the business forward and maximise customer satisfaction while motivating and managing the whole team.
• Share the client’s values and possess strong communication and organisational skills.
• Hold a full and valid driving licence.

Experience

• Service Manager: 2 years (required)

Licence / Certification

• Driving Licence (required)

Required Skills

• Proof of Right to Work in the UK.
• Relevant manufacturer experience.
• Smart appearance.
• Competency in numeracy, literacy and IT.
• Understanding of basic vehicle design function and location of parts.
• Relevant product knowledge.
• Supports others to continuously improve performance.
• Seeks feedback on own performance and takes responsibility for own development.
• Understands the drivers of business performance and uses them to optimise commercial opportunities.
• Plans and manages processes, resources, and workflows efficiently.
• Demonstrates openness to change and improvement.
• Proactively looks for more effective ways of doing things.
• Knowledgeable of brand alignment and serves as an ambassador, adhering to brand standards.

Key Skills

• Restaurant Experience
• Kitchen Experience
• Dealership Experience
• Food Safety Experience
• Management Experience
• Auto Service Management
• Maintenance
• Operations Management
• Cash Handling
• Leadership Experience
• Supervising Experience
• Automotive Service

Benefits

• Company car
• Company pension
• On-site parking

Job Types: Full-time Permanent

Employment Type: Full Time

Vacancy: 1