Service Manager

Sunbelt Rentals Limited; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading equipment rental company in the UK is seeking a Service Manager to support the Service Centre Manager. Responsibilities include managing the team, ensuring compliance with procedures, coaching staff, and maintaining high customer satisfaction standards. With a proactive nature and experience in a supervisory role, you will help elevate service quality and adhere to health and safety guidelines. This position offers opportunities for personal development and access to a comprehensive rewards package.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Qualifications

• Previous experience in a supervisory role, preferably in a fast-paced environment would be advantageous.
• Good understanding and experience of managing Health and Safety practices at work.

Responsibilities

• Supporting with the management of the Service Centre team.
• Ensuring compliance with Company's contract administration procedures.
• Coaching and motivating employees to deliver excellent service.
• Ensuring adherence to Health and Safety guidelines.
• Deputise in the absence of the Service Centre Manager.

Skills

Excellent communication skills

Organisational skills

Self-motivated

Full driving licence

Tools

Microsoft Office

Job description

In the role of Service Manager you will assist the Service Centre Manager to manage all areas and aspects of a busy Service Centre, driving the business forward to ensure targets and the highest possible standards of customer satisfaction are achieved.

Key Responsibilities

• Supporting with the management of the Service Centre team in line with Company policies to maximise the performance of the Service Centre
• Ensuring compliance with Company's contract administration procedures
• Coaching and motivating employees to get the best from your team and deliver an excellent service to all customers
• Ensuring that all aspects of work and process are carried out in-line with Health and Safety guidelines
• Ensuring that the quality of customer care/service and products provided reflect the highest levels of excellence
• Deputise in the absence of the Service Centre Manager

Qualifications & Skills

• Previous experience in a supervisory role, preferably in a fast-paced environment would be advantageous
• Excellent communication and organisational skills
• Computer literate. Working knowledge of Microsoft Office
• Good understanding and experience of managing Health and Safety practices at work
• Self‑motivated with the drive to succeed and to high quality standards
• Full driving licence

About Sunbelt Rentals

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they're our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team‑mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We're raising awareness and providing support through initiatives such as our mental health awareness campaign and first‑aider programme. You'll also be able to access a 24‑7 employee assistance helpline, counselling services and financial wellbeing support.

What We Offer

You'll be joining a highly successful FTSE100 company, the UK's largest equipment rental provider. We provide an industry‑leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme. If you join the team we'll provide you with everything you need and ensure you are equipped for success. We'll talk to you about your training and personal development needs and what you'd like to do to further your career and support your future aspirations.