Cleaning Services Manager - Essex

Haven Holidays; Essex; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading holiday accommodation provider is seeking a Cleaning Services Manager in Essex to lead and motivate a dynamic cleaning team. You will ensure exceptional guest experiences, oversee performance management, and maintain compliance with health and safety standards. The ideal candidate will have proven experience in a similar role, strong leadership skills, and the ability to work efficiently under pressure. Join us to make a significant impact on our operations and help foster an outstanding service culture.

Benefits

Up to 10% Annual Bonus

Qualifications

• Proven experience in leadership roles within cleaning operations or facilities.
• Strong leadership and communication skills with experience managing large teams.
• Ability to maintain attention to detail in a fast-paced environment.

Responsibilities

• Lead and motivate the cleaning team to achieve targets and maintain service excellence.
• Ensure guest satisfaction by addressing concerns and improving service.
• Monitor team performance, providing feedback and conducting performance reviews.
• Oversee scheduling, budgets, and resources to maximize efficiency.
• Ensure compliance with health and safety regulations and company policies.
• Resolve operational issues quickly to maintain smooth operations.
• Support team development through training, mentoring, and growth opportunities.

Skills

Leadership

Communication

Customer Service

Problem Solving

Organizational Skills

Attention to Detail

Multitasking

Job description

Cleaning Services Manager - Essex

Position: Cleaning Services Manager

Type: Full-Time / Permanent

Bonus : Up to 10% Annual Bonus

Are you ready to make a positive impact through high standards and attention to detail?

As the Cleaning Services Manager, you'll be at the heart of an energetic cleaning team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it's done! You'll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional cleaning services for our accommodations and facilities, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.

Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.

Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.

Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.

Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.

Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.

Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Cleaning Manager, Housekeeping Manager, or a similar leadership position within cleaning operations or facilities.
• Strong leadership and communication skills, with prior experience managing large teams.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.