Cleaning Services Manager - Essex

Haven Holidays; Noak Hill; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading vacation provider in the UK is seeking a Cleaning Services Manager to lead a dynamic cleaning team. The role involves inspiring and supporting the team, ensuring exceptional guest satisfaction, and managing resources effectively. Key qualifications include proven experience in cleaning operations and strong leadership abilities. Join us to make a positive impact and uphold high standards of cleanliness in our accommodations.

Qualifications

• Proven experience in cleaning operations or facilities management.
• Strong leadership and communication skills with experience managing large teams.
• Exceptional customer service and problem-solving abilities.

Responsibilities

• Lead, motivate, and support the cleaning team to deliver excellent service.
• Ensure guest satisfaction by addressing concerns and improving service.
• Monitor performance and provide feedback to the team.

Skills

Leadership

Communication

Customer service

Problem-solving

Organisational skills

Job description

Cleaning Services Manager

As the Cleaning Services Manager, you'll be at the heart of an energetic cleaning team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it's done! You'll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional cleaning services for our accommodations and facilities, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.

Guest Experience: Ensure top‑tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.

Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.

Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.

Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.

Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.

Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Qualifications

• Proven experience in roles such as Cleaning Manager, Housekeeping Manager, or a similar leadership position within cleaning operations or facilities.
• Strong leadership and communication skills, with prior experience managing large teams.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Exceptional customer service and problem‑solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.

Are you ready to make a positive impact through high standards and attention to detail?