IT Service Manager

Babcock International Group; Salisbury; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading defense technology firm in the UK is seeking an experienced IT Service Manager to drive IT excellence in service delivery. The role involves managing customer relations, supporting service transitions, and collaborating on proposals. Qualified candidates will have experience with operational IT delivery and the ability to present reports to stakeholders. This position offers a competitive salary and hybrid working arrangements, with a focus on compliance to national security standards.

Benefits

Hybrid working arrangements

Competitive salary

Benefits package

Qualifications

• Experience managing operational IT delivery teams or issues.
• Strong understanding of IT and its relationship to business operations.
• Ability to write and present reports for senior stakeholders.
• Experience with IT budgets and/or commercial negotiations.

Responsibilities

• Manage customer relationships through regular executive communication and site meetings.
• Support service transition activities, ensuring expectations are met.
• Collaborate with the Business Engagement Team on proposals and operational requirements.
• Drive adoption of new services and ways of working.

Skills

Operational IT delivery management

Report writing and presentation for stakeholders

Budget management and commercial negotiations

Understanding of IT and business operations

Education

PRINCE2 or equivalent qualification

ITIL Foundation or Practitioner certification

Job description

Job Title : IT Service Manager

Location : Andover, Hampshire + Hybrid Working Arrangements

Compensation : Competitive Salary + Benefits

Role Type : Full time / Permanent

Role ID : SF

Drive IT excellence across defence and engineering. Join Babcock and lead service delivery that powers critical missions.

At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as an IT Service Manager at Andover, Hampshire.

The role

As an IT Service Manager , you’ll act as the vital link between our customers and Babcock IT, ensuring seamless delivery of existing services and supporting the transition of new solutions.

Day-to-day, you’ll shape how technology empowers operations across all Babcock sectors making a real difference to national security and your own career growth

• Manage customer relationships through regular executive communication and site meetings.
• Support service transition activities, ensuring expectations are met and changes understood.
• Collaborate with the Business Engagement Team to create proposals for bids and operational requirements.
• Drive adoption of new services and ways of working, supporting business change initiatives.
• Ensure compliance with sector-wide standards and manage exceptions through risk processes.

This role is full time, 37.5 hours per week and provides hybrid working arrangements with 2 / 3 days onsite and 2 / 3 days working from home.

Essential experience of the IT Service Manager

• Experience managing operational IT delivery teams or issues.
• Strong understanding of IT and its relationship to business operations.
• Ability to write and present reports for senior stakeholders.
• Experience with IT budgets and / or commercial negotiations (beneficial).

Qualifications for the IT Service Manager

• PRINCE2 or equivalent Project Management qualification (desirable).
• ITIL Foundation or Practitioner certification (desirable).

Security Clearance

The successful candidate must be able to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at