Assistant Service Manager

Jago Consultants; Aylesbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent motor garage service provider near Aylesbury is looking for an Assistant Service Manager to lead their team. The ideal candidate will have a minimum of 3 years' experience in a relevant role, excelling in customer service and staff management. Responsibilities include overseeing operations when the Service Manager is unavailable, resolving concerns, and driving performance standards. This position offers a basic salary of £35k plus bonus opportunities.

Qualifications

• Minimum of 3 years experience in a similar role.
• Stable career path demonstrating growth.
• Ability to balance hands-on leadership with managerial duties.

Responsibilities

• Lead by example daily for the team.
• Resolve staff and customer concerns.
• Oversee service department operations in absence of management.
• Challenge staff performance and drive quality.

Skills

Team leadership

Conflict resolution

Customer service

Performance monitoring

Job description

Job Description

Assistant Service Manager / Workshop Controller / Service Reception Manager required by my Main Dealer Motor Garage based near Aylesbury in Buckinghamshire.

Job Role

Assistant Service Manager / Service Reception Manager / Workshop Controller

Job Location

Aylesbury, Buckinghamshire

Salary

35k basic plus bonus

Your previous experience will have been in a similar role such as a Service Manager, Front of House Manager, Workshop Controller or Senior Service Advisor.

Assistant Service Manager / Service Reception Manager / Workshop Controller Role

• Lead by example on a daily basis
• Have an enthusiastic and passionate personality to drive and motivate your team.
• Help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives.
• Oversee all aspects of the Service Department operations in the absence of the service manager
• Challenge and drive the performance of the front-of-house staff
• Manage, coach and motivate employees to ensure a high quality of staff.
• Assist with monitoring performance against agreed targets.
• Ensure correct completion of Vehicle Health Checks, up sell conversions and follow up of unsold, deferred work process.

About You

• Preferably a minimum of 3-years experience as a Senior Service Advisor / Workshop Controller / Service Reception Manager / Assistant Service Manager who is highly successful in their current position or already in a similar role
• Be a ‘leader’ of people and an ambassador for the brand and dealer group
• Demonstrate a stable career path
• Be capable of balancing the hands-on approach of helping your team, along with running the department when the Service Manager is unavailable.