Customer Service Manager jobs in Gran Bretaña

Inside Sales Associate

At Alcon, we\'re passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon\'s Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly.

The Associate, Vision Care Inside Sales (Professional Path) is primarily responsible for engaging with customers through phone calls to build business plans and achieve sales goals in their territory. You will drive sales performance, enhance market share, and develop strong professional relationships with customers. You will also receive training and participate in team meetings for growth.

• Interact with customers through regular phone calls to build and execute business plans and meet or exceed sales goals for the assigned territory
• Drive territory sales performance, market share, and optimal resource utilization
• Develop effective professional business relationships with customers to support delivery of business results across a range of therapeutic areas
• Ensure that Alcon products and supporting services are broadly understood and available to more patients and customers
• Execute call plans for customers and adapt communication style to customer needs, using available technologies and channels to support sales calls
• Deploy and use approved marketing and sales promotional materials and programs, and use expert knowledge of Alcon products to support sound clinical discussions
• Collaborate effectively with Alcon stakeholders, providing insights and feedback gained from customer interactions
• Work within Integrity and Compliance policies and all company policies, ensuring those around you do the same, and foster a high-performing culture
• Actively participate in all team meetings, conference calls, trainings, and sales meetings

• Proven target driven sales experience in a B2B environment
• Multi-channel experience - desired
• Strong communication skills (oral, written and listening ability)
• Ability to build rapport and demonstrate sensitivity and awareness to other people and cultures
• Strong organisational & prioritisation skills
• Problem solving abilities
• Self-starter able to work independently and proactively on own initiative
• Team player
• Results orientated
• Highly adaptable / flexible
• Strong customer focus
• Detail oriented
• Computer/Technical literacy: Computer-literate performer with software proficiency covering a variety of applications. Moderate knowledge of Microsoft Office is essential
• Educated to A-Level standard or equivalent and/or relevant work experience
• Full eligibility to work in the UK

Benefits of Working for Alcon:

• Competitive Salary + commission
• Comprehensive benefits package for you and your family
• Employee Recognition Scheme
• Open, friendly and collaborative culture

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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