Customer Advisor – Argos

Sainsburys; Craigavon; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading UK digital retailer is seeking a Customer Advisor for part-time shifts in Craigavon. The role involves delivering excellent customer service, processing payments, and assisting customers with inquiries. Candidates should have a friendly demeanor, be flexible, and be eligible to work in the UK. This position offers market-leading benefits, including discounts and holiday entitlement.

Benefits

10% discount card after four weeks

Free food and hot drinks

Generous holiday entitlement

Pension contribution match

Employee Assistance Programme

Qualifications

• Must be above the school-leaver age.
• Eligibility to work in the UK.
• Open to part-time flexible shifts.

Responsibilities

• Provide excellent customer service on tills and shop floor.
• Collect products for customers and process payments.
• Assist customers with inquiries about products.

Skills

Customer service

Friendly demeanor

Attention to detail

Teamwork

Flexibility

Job description

Customer Advisor – Argos

Rate: £12.60 per hour

Location: Craigavon Argos, Craigavon, BT64 1AA

Hours: Part time, 7.5 hours per week

Contract type: Fixed-Term Assignment

Business area: Argos Retail

We are operational 24 hours a day so we have a vast range of shifts available. We will capture your availability during the interview should you be successful.

Shift hours:

Early shift: 06:00 - 10:00

Late shift: 09:00 - 17:00

Night shift: 14:00 - 22:00

Working in our stores:

As one of the leading UK digital retailers, Argos provides our customers with outstanding convenience, choice and value across a vast range of products for the moments that matter. As a Customer Advisor working in one of our standalone stores, you’ll provide the very best shopping experience for our customers when they visit our stores to shop or collect their online orders.

Eligibility:

• You must be above the school-leaver age in your country
• You must have Right to Work eligibility in the UK
• Most roles are part-time working across a variety of shifts, including weekdays and weekends. Your hours will be scheduled to fit around your availability and may vary from week to week.

What you’ll be doing:

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds
• Be present on the shop floor helping customers with questions and provide advice on a wide range of products – supporting in the stock room when the store is quiet
• Build great knowledge about our products, services and promotions to help provide recommendations

What makes a great Argos Colleague:

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Comfortable talking to customers about our financial services when buying certain products
• Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
• Always prepared to work flexibly and productively to a high standard across the store when needed - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Embraces using new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers

Working for us has great rewards:

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension – we’ll match between 4-7.5% of your pension contributions
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

We are an inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.