MIU MIU Client Advisor RTW, Bond Street

Prada; Camden Town; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury fashion brand is seeking a Client Advisor to provide exceptional customer service and foster meaningful relationships. The ideal candidate has experience in luxury retail, strong communication skills, and a passion for the fashion industry. Responsibilities include meeting sales targets, creating an engaging shopping environment, and maintaining customer data. Join a creative and diverse team in an inclusive environment.

Qualifications

• Experience within a luxury or premium brand required.
• Strong understanding of luxury customer service.
• Proven ability to build long-lasting client relationships.

Responsibilities

• Create a welcoming environment for customers.
• Exceed individual sales targets and performance.
• Demonstrate excellent product knowledge.
• Capture customer data in CRM.
• Act in compliance with operational guidelines.

Skills

Luxury customer service experience

Relationship building

Excellent communication skills

Teamwork

Fluency in English

Job description

As Miu Miu Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a brand ambassador. You convey and promote the brand philosophy and values to the final clients, guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as a proactive player in ensuring the best service and responding to the customer needs for both in-store and e-commerce channels.

Key responsibilities include:

• Placing the customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with excellent service in accordance with the client journey ceremony;
• Exceeding individual sales targets and maximizing own sales performances, contributing to the success of the entire store;
• Exceeding KPI goals, ensuring the highest quality of sales and customer service;
• Demonstrating excellent knowledge of the products as well as Prada history, culture, and DNA;
• Capturing customer data into the company CRM to connect with the client, maintain and develop relationships, and offer a personalized approach;
• Embracing and promoting the omni-channel mindset;
• Building and maintaining ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors;
• Taking ownership of resolving client complaints, liaising with the line manager and client service team when necessary;
• Operating with the highest level of care and respect for the products;
• Utilizing company digital tools to offer a complete and integrated luxury experience;
• Hosting and conducting customer appointments, either in-person or virtually;
• Working in synergy with the back of house, participating in daily store operations, and maintaining an organized stock room;
• Acting in compliance with company procedures on operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting activities;
• Working as a team player, partnering with fellow colleagues, and fostering open and constructive communication to ensure a consistent exceptional experience.

Requirements include:

• Similar experience within a luxury or premium brand;
• Understanding of luxury customer service;
• Experience in building long-lasting relationships with clients;
• Ability to work in a team as well as alone;
• Excellent communication and interpersonal skills;
• Fluency in English.

Prada Group is a world leader in the luxury sector, operating in over 45 countries with the PRADA, Miu Miu, Church's, and Car Shoe brands. Joining our company means working in a creative and international environment, with teams motivated by curiosity and the quest for excellence. We promote an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.