Customer Service Specialist

Honeycomb Jobs Limited; Coleraine; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading Insurance Brokerage Company is seeking a Customer Service Specialist to join their Kilrea office. The role is full-time and permanent, ideal for someone with a strong customer service or sales background. Responsibilities include advising customers on insurance products, processing applications, and managing renewals. The position offers a starting salary of £23,500, potential bonuses, and various benefits including career progression opportunities.

Benefits

Pension contribution

Private medical care

22 days annual leave plus stats

Opportunity to take funded examinations

Career progression

Qualifications

• One year of sales experience in a busy environment.
• Desire to build a career in the insurance industry.
• Willingness to commit to insurance exams.

Responsibilities

• Advise customers on motor and home insurance products.
• Produce quotations and process new business applications.
• Manage the renewal process and administer mid-year adjustments.

Skills

Sales experience

Communication skills

Attention to detail

Good numeracy and literacy

IT skills

Job description

Honeycomb is delighted to partner with a leading Insurance Brokerage Company to recruit for a Customer Service Specialist to join their busy office based in Kilrea. The role is full time and permanent and would suit someone coming from a strong customer service or sales background, looking to move into an insurance environment, with great opportunity for growth & development.

The Client
Our client is one of the largest independently owned Insurance Brokers in NI, with their head office based in Omagh. They have been trading for 33 years, and through organic growth and acquisitions, have built a network of 15 branches across NI & 2 locations in ROI. They put their customers at the heart of everything they do and have an excellent reputation on the market as a leader in their field.

The Role
The role of the Customer Service Specialist will sit within the Personal Lines division, dealing with both motor and home insurance products. Typical duties will include:

• Advising customers on a range of motor and home insurance products
• Producing quotations
• Processing new business applications
• Managing the renewal process
• Administering mid-year adjustments
• Cross selling and up-selling on other insurance products
• Updating computer systems with customer details in a timely manner
• General administration duties

Desirable Criteria

• One years sales experience in a busy environment
• A desire to build a career in the insurance industry, and a willingness to commit to insurance exams, where necessary
• Good numeracy, literacy & IT skills
• High attention to detail
• Excellent communication and interpersonal skills

Package

• Starting salary of £23500, with potential to earn up to £700 in bonus per month
• Pension contribution
• Private medical care
• 22 days annual leave, plus stats
• Opportunity to take funded examinations
• Career progression

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Gabriella Tomb, Specialist Recruitment Consultant at Honeycomb.
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.