Customer Service Agent

Heidelberg Materials AG; West Midlands; On-site; GBP 24,000 - 30,000; Full time

Job summary

A company in the materials sector is seeking a Customer Service Agent in Whitwick. You will be the first point of contact for customers, ensuring efficiency and professionalism in every interaction. Ideal candidates will possess excellent communication skills and a proactive attitude. Opportunities for personal development and work-life balance are available, including flexible working options and generous leave policies.

Benefits

27 days holiday plus bank holidays

Agile and flexible working options

Enhanced family-friendly policies

Mental health support

Gym discounts

Discounted private medical cover

Qualifications

• Strong attention to detail and organisational ability.
• Ability to work collaboratively in a team environment.
• Confidence using systems and managing multiple tasks efficiently.

Responsibilities

• Deliver a consistent and professional customer experience.
• Accurately capture customer requirements and process orders.
• Build strong relationships with customers.
• Investigate and resolve issues and complaints.
• Maintain accurate records and uphold housekeeping standards.

Skills

Excellent communication and interpersonal skills

Attention to detail

Customer-first mindset

Team collaboration

System management

Job description

Customer Service Agent – Whitwick

Location: Whitwick
Contract Type: Full-Time
Department: MQP Whitwick

Are you passionate about delivering outstanding customer service and building strong relationships? Do you thrive in a fast-paced environment where accuracy, efficiency, and teamwork are key? We’re looking for a Customer Service Agent to join our team in Whitwick and help us deliver a seamless, high-quality experience to our customers.

About the Role

As a Customer Service Agent, you’ll be the first point of contact for our customers, ensuring every interaction is handled professionally and efficiently. You’ll play a vital role in delivering the QUOTIFIC experience – quoted on time, delivered in full and on time, invoiced correctly – while supporting internal teams and maintaining high standards of service and compliance.

Key Responsibilities

• Deliver a consistent and professional customer experience across calls and emails.
• Accurately capture customer requirements and process orders, quotes, invoices, and queries.
• Build strong relationships with internal and external customers, offering a personal and proactive service.
• Navigate systems efficiently to keep customers informed and ensure smooth order processing.
• Own customer accounts, understand their business needs, and provide tailored support.
• Investigate and resolve issues and complaints, escalating when necessary.
• Support team members by sharing knowledge, best practices, and workload.
• Maintain accurate records, complete reporting, and uphold housekeeping standards.
• Understand production and delivery capabilities to negotiate realistic delivery times.
• Apply market, product, and customer knowledge to support CSC operations.
• Ensure compliance with company policies and procedures.

What You’ll Bring

• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational ability.
• A customer-first mindset with a proactive and solution-focused approach.
• Ability to work collaboratively in a team environment.
• Confidence using systems and managing multiple tasks efficiently.

What’s on Offer

• Recognition & Inclusion: Armed Forces Covenant (Silver), Disability Confident Committed, Clear Assured, STEM Ambassador, and more.
• Work-Life Balance: 27 days holiday (plus bank holidays), agile and flexible working options, holiday purchase, sabbatical opportunities.
• Family Friendly Policies: Enhanced maternity, paternity, parental leave, neonatal, adoption, IVF, and menopause support.
• Social Value & Wellbeing: Paid volunteering day, employee networks, mental health support, cycle to work scheme, gym discounts, free eye tests, and discounted private medical cover.

Join us in Whitwick and be part of a team that values service, integrity, and innovation.