Customer Service Representative

TipTopJob; Wrexham; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading customer service provider in Wrexham is seeking a Customer Service Representative. The role involves handling calls and queries across various sectors, with comprehensive training provided. Ideal candidates should possess strong interpersonal skills and a compassionate nature. Benefits include competitive salary, mental health support, and additional perks like gym access and annual leave.

Benefits

Permanent contract

Starting salary of GBP25,100

33 days annual leave

Mental health support

Access to wellbeing room

Access to 24/7 doctor line

Comprehensive training

Subsidised meals

Free on-site gym access

Epic parties and team celebrations

Qualifications

• Resilient yet compassionate nature for handling calls.
• Good interpersonal and customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle a variety of calls and enquiries.
• Answer queries and accurately relay messages.
• Provide support on behalf of various clients.

Skills

Confident telephone manner

Empathetic listening

Multi-tasking skills

Problem-solving skills

Good computer and data entry skills

Job description

Overview

Job Title: Customer Service Representative

Location: Wrexham

Salary: GBP25,100

Job Type: Permanent

Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to explore here at Moneypenny.

People are the heart of our business and many of our team members have been with us for years. For over a decade, we’ve been voted one of the Best Companies to Work For in the UK, and have worked hard to create a comfortable, eco-friendly and inclusive environment where our people feel happy, and most importantly, at home.

The Role

You’ll begin your 3-week training journey, where you’ll learn how to use our bespoke, in-house call management system. You’ll be shown how to handle a variety of calls and enquiries across the range of sectors we support, including Property, Legal, Healthcare and Finance, and for our Bespoke Customer Teams clients.

You will be an important point of contact for our clients’ callers, answering queries and handling their calls, and accurately relaying messages within our system.

What You’ll Need

Although we welcome call-taking experience, it’s not required. What you will need is a resilient yet compassionate nature to effectively deal with high volume and sometimes challenging calls. Providing phone support on behalf of a variety of clients across a diverse range of industries will mean that no two days are the same. You will also require:

• A confident telephone manner with good interpersonal skills
• The ability to use your empathetic listening skills to deliver excellent customer service over the phone
• Great multi-tasking skills in a fast-paced environment
• Excellent problem-solving skills
• Good computer and data entry skills

What We Do

We’re the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who’s still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.

Work For a Company As Amazing As You

We have built amazing friendships with clients over the years. Working within a team here is a lot of fun; we have monthly team lunches and there are always amazing prizes for team days out.

Whats Included

As a Moneypenny PA working at our award-winning headquarters in Wrexham, you’ll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse. You’ll also benefit from:

• Permanent contract
• Starting salary of GBP25,100 rising to GBP25,600 after 6 months in the role
• 33 days annual leave increasing to 37 with tenure (includes bank holidays)
• Mental health support (Employee Assistance Programme) with access to an on-site mental health counsellor
• Access to our wellbeing room to help enhance your physical and mental wellbeing
• Access to a 24/7 doctor line
• Comprehensive training and potential long-term career progression across the business
• Subsidised meals
• Free on-site gym access
• Epic parties and team celebrations

You’ll work 39.5 hours per week, on a rotating shift pattern which will include working one Saturday or Sunday out of every 4 weeks. Each week you’ll work set 8-hour days, between 8:30am and 7:30pm. Please note that these rotas are subject to occasional change, although plenty of notice will be given.

Candidate titles considered: Customer Services Executive, Customer Service Representative, Customer Support.