Regional Customer Relationship Manager

Barchester Healthcare; Hatching Green; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading care provider in the UK is seeking a Regional Customer Relationship Manager. This role involves managing sales activity, networking to raise the profile of care homes, and improving occupancy rates. Candidates should have proven sales experience and excellent communication skills, with a focus on building relationships in the community. This opportunity offers a competitive salary and a supportive team environment.

Benefits

Attractive salary

Competitive commission structure

Retail and leisure discounts

Wellbeing support and services

Qualifications

• Proven sales experience, preferably in healthcare.
• Ability to analyze data using CRM software.
• Confident user of Microsoft Office.

Responsibilities

• Manage enquiries to improve conversion rates.
• Network within the local community to raise profile.
• Support marketing activities to drive occupancy.

Skills

Sales and marketing experience

Communication skills

Self-motivated

Interpersonal skills

Analytical skills

Microsoft Office proficiency

Tools

Salesforce

Microsoft Office

Job description

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:

• Attractive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:

• Proven sales and marketing experience, preferably in healthcare but not essential
• Ability to analyse data on Salesforce or similar CRM application
• Self-motivated and target driven
• Interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence

NEED TO DO:

• Represent Barchester and our state of the art home in a friendly and professional manner
• Responsible for all sales activity for the home
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
• Engage with residents and relatives to understand their experience and requirements
• Respond to sales enquiries
• Actively generate leads and identify local marketing opportunities
• Maintain a contacts database

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.