Customer Service Officer

SG Fleet; Hampton in Arden; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A financial services company is seeking a Customer Service Officer in Hampton in Arden. The role involves responding to driver enquiries, processing orders, and maintaining customer satisfaction. Ideal candidates will have strong communication skills, organizational abilities, and GCSE-level education. The position offers hybrid working and several employee benefits including wellness days and training.

Benefits

Hybrid work from home, work from office

Wellness days per annum

Ongoing training and development

Additional parental leave benefits

Gym and education subsidies

Long service leave and additional sick leave benefits

Qualifications

• Ability to build and maintain relationships with stakeholders.
• High level of numeracy aptitude and attention to detail.
• Sound computer skills, including Intermediate MS Office.

Responsibilities

• Respond efficiently to driver enquiries via phone and email.
• Maintain detailed and accurate systems notes.
• Process new orders with attention to detail.

Skills

Communication skills

Problem-solving

Organisational skills

Numeracy ability

MS Office proficiency

Education

GCSE – level 2

Job description

AS A CUSTOMER SERVICE OFFICER YOU WILL Effectively and efficiently respond to day-to-day enquiries from our drivers, liaising with internal and external stakeholders and supporting the sales team by processing new orders. This role supports and works closely with the Team Leader, Sales Executives, Customer Success Managers and Head of Consumer.

YOUR DAYS WILL INVOLVE

• Thoroughly and efficiently respond to driver phone and email enquiries to ensure that the customer has received accurate and timely resolutions to their enquiry
• Maintain excellent systems notes that are accurate, complete and timely. Update systems with detailed actions, comments and communication as per company policy and procedures
• Ability to retain a high level of technical information to respond accurately to complex customer enquiries including answering questions relating to salary sacrifice
• Process new orders quickly and efficiently ensuring attention to detail
• Take ownership of personal development and customer service core competencies
• Work effectively with the team to ensure excellent customer experience, adherence to all KPIs and support the improvement of the Customer's satisfaction levels

A LITTLE BIT ABOUT YOU

• GCSE – level 2
• Ability to build and maintain internal and external relationships with key stakeholders
• Superior communication skills, both written and verbal, ability to communicate at all levels
• Ability to resolve problems through to complete resolution in a timely, effective manner
• Strong organisational and prioritisation skills
• Sound computer skills including Intermediate MS Office
• High level of numeracy aptitude, attention to detail and ability to understand complex finance/taxation concepts

WHO WE ARE

We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. With 3 major brands, a total portfolio under management of $2.5 Billion and over 1100 employees, we work at the forefront of the fleet management and leasing industry. We believe that our people are the most important contributor to our continued success and are instrumental in making us a great place to work.

OUR CULTURE

When adding a new member to the SG Fleet Group family, we look for people who embody our values, allowing us to provide an unparalleled customer experience. You will have the opportunity to thrive in a positive and fun atmosphere where everyone is valued and recognised for their efforts, whilst being a part of an amazing team.

SOME OF OUR PERKS INCLUDE

• We are a fun, friendly team where you're not just a number
• Hybrid work from home, work from office
• 3 “Wellness” days per annum (yes, in addition to your annual leave!)
• We will give you ongoing training and development within your role
• Additional parental leave benefits for both primary and secondary carers
• Gym and Education subsidies
• Long Service Leave and additional Sick Leave benefits

WHAT'S NEXT

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging while also offering work-life balance and career development. We are a proud equal opportunity employer, and welcome everyone to our team.

Additional information

• Career growth opportunity
• 3 additional wellness days each year and great employee benefits
• Hybrid working available