One Stop - Customer Service Assistant

One Stop Stores Ltd; Wales; On-site; GBP 18,000 - 24,000; Full time

Job summary

A local retail company in the UK is seeking a Customer Service Assistant to provide excellent support in a busy store environment. Responsibilities include assisting customers, maintaining stock, and ensuring a safe shopping experience. This role requires strong communication and teamwork skills and offers a chance to contribute to community-focused initiatives. Join us and make a difference in your local community!

Benefits

Contribution to community initiatives

Diversity and inclusion focus

Qualifications

• Ability to provide excellent customer service.
• Strong communication and teamwork skills.
• Willingness to work in a fast-paced environment.

Responsibilities

• Provide customer service and assist with transactions.
• Maintain store appearance and stock shelves.
• Ensure safety and compliance with store policies.

Skills

Customer service

Communication

Teamwork

Job description

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store's appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. You will be responsible for:

• Knowing my customers and serving them with passion and pride, giving great natural service.
• Actively encouraging customers to give feedback on their shopping trip through completing the 'have your say' survey.
• Working across all areas of the store, including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work safely.
• Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store's performance, understanding the part I play, and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome, and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• Keeping myself, my colleagues, and customers safe by following the security procedures and wearing safety equipment where available.
• Always following the think 25 policy when serving age-restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• Working in a clean, tidy, and organised manner, keeping aisles clear of congestion.
• At certain times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• Ensuring I follow all the training I have received in order to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day-to-day operations of the post office. Therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

What's in it for you? One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store.

We're passionate about creating a welcoming environment for both our customers and our colleagues, and we're always looking for enthusiastic individuals to join our growing team! As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.

Community Involvement: At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we're proud to give back in meaningful ways. Over the past decade, we've raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Diversity & Inclusion at One Stop: At One Stop, everyone is welcome. We're proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.