Customer Service jobs in United Kingdom

Job Title: Assistant Restaurant Manager
Location: Angela Hartnett’s new restaurant at the Royal Opera House, Covent Garden, London
Employment Type: Full-Time
Starting Date: August 2025
Opening Date: September 11th, 2025
Salary: £35,000 - £37,000 per annum

About Us:
Join Angela Hartnett’s exciting new culinary destination at the iconic Royal Opera House. We are poised to deliver exceptional service and an unforgettable dining experience, blending exquisite cuisine with the vibrant energy of Covent Garden.

Role Overview:
We are seeking a passionate and dynamic Assistant Restaurant Manager to support the General Manager in all aspects of restaurant operations. This role requires a hands-on leader who thrives in a fast-paced, service-driven environment and is committed to fostering a culture of teamwork, excellence, and ownership.

Key Responsibilities:

• Assist in leading and motivating the front-of-house team to deliver outstanding service that exceeds guest expectations
• Take ownership of daily operations including staff training, scheduling, and labour cost control
• Ensure consistent adherence to service standards and operational procedures
• Support recruitment, onboarding, and ongoing development of team members to build a high-performing and cohesive team
• Manage guest feedback and resolve service issues promptly and professionally
• Collaborate closely with kitchen and management teams to ensure seamless service delivery
• Monitor and control labour costs without compromising service quality
• Foster a positive, inclusive work environment that promotes teamwork and accountability

Candidate Profile:

• Proven experience in a supervisory or assistant manager role within high-end or fast-paced restaurants
• Strong leadership skills with the ability to inspire, develop, and manage a diverse team
• Exceptional customer service focus and problem-solving abilities
• Solid understanding of labour cost management and operational best practices
• Excellent communication skills and a hands-on approach to management
• Passion for hospitality, teamwork, and continuous improvement

Why Join Us?
Be part of a landmark restaurant opening in one of London’s most prestigious locations. Grow your career working alongside industry-leading talent in an environment that values creativity, excellence, and genuine passion for service.