Trade Parts Advisor

Perfect Placement; Cheltenham; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading automotive recruitment specialist is looking for a Vehicle Trade Parts Advisor in Cheltenham. The role involves assisting customers with vehicle parts inquiries, ensuring excellent service, and working towards sales targets. Previous vehicle parts experience and strong IT skills are required. The position offers a salary up to £30,000 plus bonuses, generous leave, and various additional benefits.

Benefits

Performance-related bonus scheme

31 days annual leave

Access to technical training

Discounted vehicle servicing

Company pension scheme

Qualifications

• Recent or current experience in vehicle parts.
• Strong customer service and sales orientation.

Responsibilities

• Respond to customer queries efficiently and professionally.
• Follow up on customer calls to ensure satisfaction.
• Upsell products and services and work toward sales targets.

Skills

Customer service skills

Sales skills

IT literacy

Knowledge of vehicle parts

Tools

Kerridge/ADP dealer management system

Job description

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Vehicle Trade Parts Advisor required in Cheltenham

• Up to £28-30,000 annual starting salary plus bonus, providing an on-target earnings of £32-35,000 per annum.
• Mon-Fri 8:30am-5:30pm with 1 in 4 Sat 8:30am-1:00pm.
• Fantastic long-term career prospects with an AM Top 200 retailer and a business awarded a 'star' rating in the Sunday Times annual ‘Best Companies to Work For' listing.

Our client, a large franchise-approved car dealer group with multiple sites across the South West and West Midlands region, requires a Vehicle Trade Parts Advisor to join their busy franchise-approved car dealership in Cheltenham.

Reporting to the Regional Parts Manager and working alongside a large team predominantly in our client's Trade Parts Department, you will be the first point of contact for all retail and trade vehicle parts enquiries, ensuring that all customers, both face-to-face and over the phone, are promptly dealt with.

Responsibilities as a Trade Parts Advisor will include:

• Responding to customer queries and concerns efficiently and professionally.
• Escalating customer issues with management when the need arises.
• Adhering to company policies and procedures when interacting with customers.
• Following up on customer calls to ensure that customers are satisfied.
• Staying up to date with products, services, and policies by attending training sessions.
• Ensuring that you accurately comprehend customer requests and issues by confirming and clarifying information.
• Upselling products and services where possible and actively working towards reaching sales targets.
• Maintaining accurate customer records in our customer relationship management (CRM) system and completing call logs and reports.
• Vehicle parts lookup and pre-pick customer orders.

To be eligible, you will need to hold recent or current vehicle parts experience, ideally working within a similar franchise-approved automotive dealership; however, our client is also very interested in candidates from a vehicle accident repair or motor factor background. You will also need to be IT literate, given you will work daily with an electronic parts catalogue system, and have strong customer service/sales skills in a friendly and charismatic manner. Any experience with the Kerridge/ADP dealer management system would be highly advantageous, but is non-essential.

What's in it for you? For your hard work as a Vehicle Trade Parts Advisor, our client is offering:

• Starting salary up to £28-30,000 per annum pending experience.
• Performance-related bonus scheme providing up to £32-35,000+ annual on-target earnings.
• 31 days annual leave (including bank holidays) with your holiday allowance increasing over the length of service.
• Access to further technical training and development.
• Various additional company benefits such as free MOTs and 50% off vehicle servicing, staff car lease scheme, discounted new car purchases, health care provisions, and discounts on hundreds of high street and online retailers.
• Company pension scheme.
• Long-term career prospects with an AM Top 200 retailer and a business awarded a 'star' rating in the Sunday Times annual ‘Best Companies to Work For' listing.
• Working hours from 8:30am-5:30pm Monday to Friday with an hour lunch and 1 in 4 Saturdays, 8:30am-1:00pm.

If this Trade Parts Advisor role interests you, and you would like to know more about it, or other automotive roles in your area, please contact Sarena Abbott at Perfect Placement UK Ltd.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a Motor Trade Job, be sure to contact our team today.