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Customer Service Advisor - Part-Time Evenings (Ferndale)
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EE
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4
08.05.2025
22.06.2025
Position: Customer Service Technical Advisor (Part-time, Permanent)
Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months, plus uncapped commission
Hourly rate: £12.82
Hours: 20 hours per week
Are you someone who enjoys solving problems and tinkering with technology? If so, your transferable skills could lead to success in a Customer Service Technical role with EE.
Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers over the phone with various mobile tech-related queries. Whether it's a simple device issue or a more complex problem, you'll help keep our customers connected to their loved ones.
No specific experience is required; if you're naturally helpful, calm, and good at building relationships, we can train you on the rest.
We offer flexible working arrangements, including scheduling your own breaks, banking time, and occasional home working, to support your work-life balance.
What’s in it for you?
- Starting hourly rate of £12.82, plus incentives and bonuses
- Discounts on EE & BT products, saving you hundreds of pounds annually
- Access to online GP services 24/7 for you and your immediate family
- Market-leading paid carer’s leave, up to 2 weeks
- Family leave with 18 weeks full pay and 8 weeks half pay in the first year
- Support for career development and progression
- Volunteering days to give back to your community
- Optional private healthcare and dental insurance
We foster a great team culture with meaningful support and tailored training to help you build a lasting career. What are you waiting for?
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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