Customer Service Advisor

The Ardonagh Group; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading independent insurance provider in Norwich is seeking a Customer Service Advisor to deliver exceptional service to customers over the phone. Candidates need no prior experience, as full training will be provided. You will be responsible for processing renewals and new business quotations while meeting team targets. This is a role for those who enjoy working in a fast-paced environment with supportive team culture and rewards. Excellent benefits include 26 days holiday and professional development opportunities.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

CII or ACII qualifications support

Pension scheme

24-hour wellbeing support

1 paid volunteering day

The Spotlight Awards

Qualifications

• No prior experience necessary; full training provided.
• Positive, fast-paced team attitude required.

Responsibilities

• Provide excellent customer service to new and existing customers over the phone.
• Process correspondence, renewals, and new business quotations with accuracy.
• Meet commercial and team targets by maximizing service opportunities.
• Work collaboratively in a fast-paced team environment.

Skills

Attention to detail

Ability to learn quickly

Positive attitude

Job description

Customer Service Advisor

Work in Retail or Hospitality? Are you fed up with long hour weeks or late weekend shifts? Or maybe you’ve recently left education and want to step into a career now, rather than get a degree? Saying yes??

Overview

Then come join us as a Customer Service Advisor. No experience necessary as we will provide you with full training! You’ll also be rewarded with all the great benefits of working with the UK’s largest independent Insurance Brokers.

Responsibilities

• Providing great customer service to new and existing customers over the phone, so having attention to detail, and the ability to learn quickly, plus a positive attitude is a must.
• Processing correspondence, renewals activity and new business quotations with thorough attention to detail, maintaining a high level of accuracy.
• Meeting commercial and team targets and KPIs by maximising business and service opportunities.
• You will need to enjoy working in a fast‑paced team. We work hard, help and support each other and we’re driven to achieve all our team goals and objectives…all whilst having a lot of fun!

Benefits

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Gain CII or ACII qualifications to boost your knowledge and career prospects in the Insurance Industry
• Pension scheme for when you feel it’s time to retire
• 24‑hour support for physical and mental wellbeing
• 1 day paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

Employment Checks

We will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Equal Opportunity Employer

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Apply Today

So, what are you waiting for? Apply today and one of our team will be in touch.

Additional Information

Click here to see our standard benefits page.