Customer Service Advisor - High-Volume Calls & Repairs

Blue Octopus Recruitment Limited; Basildon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Customer Service Advisor to join their busy call centre team. The role involves managing a high volume of inbound calls while delivering a professional customer experience. Responsibilities include logging repair requests and coordinating appointments. Candidates should have experience in call centres, excellent communication skills, and proficiency in Microsoft Office. The position offers various benefits, including a profit share scheme and flexible working arrangements.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Flexible Working & Flexible Bank Holidays

Volunteering (2 days paid)

Learning & Development Opportunities

Extensive Wellbeing Support

Qualifications

• Experience managing a shared inbox and prioritising workload effectively.
• Experience in social housing, repairs, or maintenance is desirable but not essential.

Responsibilities

• First point of contact for tenants, managing high volume of calls.
• Log and schedule repair requests, coordinate appointments.
• Manage shared repairs inbox and follow up on repairs.

Skills

Experience in a call centre or high-volume customer service role

Managing 60+ calls per day

Strong organisational skills

Clear, professional & confident communication skills

Proficient in Microsoft Office and CRM systems

Job description

A leading recruitment agency in the UK is seeking a Customer Service Advisor to join their busy call centre team. The role involves managing a high volume of inbound calls while delivering a professional customer experience. Responsibilities include logging repair requests and coordinating appointments. Candidates should have experience in call centres, excellent communication skills, and proficiency in Microsoft Office. The position offers various benefits, including a profit share scheme and flexible working arrangements.