Customer Service Advisor

Blue Octopus Recruitment Limited; Basildon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Customer Service Advisor to join their busy call centre team. The role involves managing a high volume of inbound calls while delivering a professional customer experience. Responsibilities include logging repair requests and coordinating appointments. Candidates should have experience in call centres, excellent communication skills, and proficiency in Microsoft Office. The position offers various benefits, including a profit share scheme and flexible working arrangements.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Flexible Working & Flexible Bank Holidays

Volunteering (2 days paid)

Learning & Development Opportunities

Extensive Wellbeing Support

Qualifications

• Experience managing a shared inbox and prioritising workload effectively.
• Experience in social housing, repairs, or maintenance is desirable but not essential.

Responsibilities

• First point of contact for tenants, managing high volume of calls.
• Log and schedule repair requests, coordinate appointments.
• Manage shared repairs inbox and follow up on repairs.

Skills

Experience in a call centre or high-volume customer service role

Managing 60+ calls per day

Strong organisational skills

Clear, professional & confident communication skills

Proficient in Microsoft Office and CRM systems

Job description

Permanent, Full Time

We’re looking for a proactive and organised Customer Service Advisor to join our busy call centre team. You’ll be the first point of contact for tenants, managing a high volume of inbound calls (with an expected minimum of 60 calls taken per day) while delivering a professional and empathetic customer experience. In addition, you will log and schedule repair requests, coordinate appointments and ensure all interactions meet agreed Service Level Agreements (SLAs). The role also includes managing a shared repairs inbox, prioritising emails, updating systems accurately and following up on repairs. You’ll handle a range of enquiries, from routine repairs to more complex or sensitive issues, so the ability to work at pace, think on your feet and remain calm under pressure is essential.

About You

• Experience in a call centre or high-volume customer service role – essential.
• Confident managing 60+ calls per day alongside administrative tasks – essential.
• Strong organisational skills with excellent attention to detail.
• Experience managing a shared inbox and prioritising workload effectively.
• Clear, professional & confident verbal and written communication skills – essential.
• Proficient in Microsoft Office and CRM systems (MSI experience desirable).
• Experience in social housing, repairs, or maintenance is desirable but not essential.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.