Customer Service Advisor

Search Consultancy LTD; Castleford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Temporary Customer Support Advisor based in Wakefield. The role, offering £12.21 per hour, involves responding to customer enquiries, resolving issues, and maintaining customer records. Candidates should have experience in customer service, excellent communication skills, and flexibility to work weekends if required. This position provides consistent daytime hours and the potential for contract extension based on performance.

Benefits

Consistent daytime hours

Wakefield-based office

Supportive team environment

Potential contract extension based on performance

Qualifications

• Previous experience in a customer service or contact centre environment.
• Excellent communication skills and confidence when speaking with customers.
• Strong organizational skills with good attention to detail.

Responsibilities

• Responding to customer enquiries via telephone and email.
• Resolving issues efficiently while providing accurate information.
• Maintaining and updating customer records on internal systems.

Skills

Customer service experience

Excellent communication skills

Strong organizational skills

Punctuality

Flexibility for weekend work

Job description

Temporary Customer Support Advisor
Wakefield
£12.21 per hour
Full‑time | 40 hours per week
Monday - Friday, 9am‑5pm (with occasional rota'd weekends)
2-3 month temporary assignment (with potential extension)
Office‑based role

We are currently seeking a Customer Support Advisor to join an organisation based in Wakefield. This role is ideal for someone who enjoys delivering a positive customer experience and is available for a temporary position that may be extended.

Key Responsibilities

• Responding to customer enquiries via telephone and email
• Resolving issues efficiently while providing accurate information
• Maintaining and updating customer records on internal systems
• Representing the business in a professional and approachable manner

What We're Looking For

• Previous experience in a customer service or contact centre environment
• Excellent communication skills and confidence when speaking with customers
• Strong organisational skills with good attention to detail
• Dependable, punctual, and comfortable working on‑site
• Flexibility to occasionally work weekends on a rota basis

What's in It for You

• £12.21 per hour
• Consistent daytime hours, Monday to Friday
• Wakefield‑based office with easy local access
• Opportunity to build experience within a supportive team
• Possibility of contract extension based on performance

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age