Insurance Customer Service Advisor - Training Provided

The Ardonagh Group; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading independent insurance provider in Norwich is seeking a Customer Service Advisor to deliver exceptional service to customers over the phone. Candidates need no prior experience, as full training will be provided. You will be responsible for processing renewals and new business quotations while meeting team targets. This is a role for those who enjoy working in a fast-paced environment with supportive team culture and rewards. Excellent benefits include 26 days holiday and professional development opportunities.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

CII or ACII qualifications support

Pension scheme

24-hour wellbeing support

1 paid volunteering day

The Spotlight Awards

Qualifications

• No prior experience necessary; full training provided.
• Positive, fast-paced team attitude required.

Responsibilities

• Provide excellent customer service to new and existing customers over the phone.
• Process correspondence, renewals, and new business quotations with accuracy.
• Meet commercial and team targets by maximizing service opportunities.
• Work collaboratively in a fast-paced team environment.

Skills

Attention to detail

Ability to learn quickly

Positive attitude

Job description

A leading independent insurance provider in Norwich is seeking a Customer Service Advisor to deliver exceptional service to customers over the phone. Candidates need no prior experience, as full training will be provided. You will be responsible for processing renewals and new business quotations while meeting team targets. This is a role for those who enjoy working in a fast-paced environment with supportive team culture and rewards. Excellent benefits include 26 days holiday and professional development opportunities.