Jobs at Hmrc in United States
Customer Services Advisor
Job summary
A government agency in the UK is looking for dedicated Customer Service Advisors in Belfast. Responsibilities include assisting customers with inquiries via phone, email, and webchat, ensuring timely tax payments, and maintaining customer records. Full training will be provided. This role offers a salary of £28,016 per annum and promotes a supportive work culture focused on work-life balance.
Qualifications
- No experience necessary as training is provided.
- Comfortable talking on the phone.
- Ability to write notes clearly.
Responsibilities
- Assist customers on the phone with questions.
- Help customers ensure timely tax payments.
- Maintain and update customer records.
- Support customers via webchat and email.
Skills
Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.HMRC is seeking a dedicated Customer Service Advisor to join our team.You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat.Your can-do attitude and passion for helping people will be key, as we fully train you to navigate various conversations and provide clear, quick information.We’ll invest in you by providing structured training, development opportunities and a clear path for advancement.We are proud of our supportive, inclusive culture here at HMRC, with an emphasis on work-life balance.The work we do is meaningful, from supporting public services to ensuring the timely payment of benefits. We impact society positively; and by joining us, you’ll contribute to a greater cause.
- Speaking to customers on the phone, helping them with their questions or issues.
- Helping customers to pay the correct amount of tax at the right time.
- Taking payments by phone and via our online services.
- Creating customer records and keeping them up to date.
- Using webchat and email to support our customers online.
- If you are allocated to our Debt Management team your duties will also include:Discussing, calculating and collecting interest and penalties for late payments or late filing of tax returns.
- No experience is necessary as you will be fully trained, but we would like you to be comfortable talking on the phone and discussing debt with our customers.You will also need to be comfortable writing up notes, as this is mainly a phone-based role
- Dedicated to providing brilliant customer service.
- With a resilience to work in a demanding and rewarding environment.
- With the ability to provide information quickly and clearly.
- Comfortable in handling various types of conversations.
- To have basic maths skills.
See our full advert for videos and links to our careers pages for more information on the role.
Vacancy ID 1735654 Job ref. 427268Belfast Job Sector Public Sector,Customer Service and Call Centre Area Belfast Location Belfast Salary £28,016 per annum No. vacancies 50 Contract Type Permanent Weekly hours 37 Published date 16/09/2025 Closing date 30/09/2025 Worktime Mixed, to be confirmed.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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