Customer Service Adviser jobs in United Kingdom

HR & People Coordinator
Location: Atherstone (on-site with flexible working hours)
Salary: £30,000
Hours: 35 hours per week

We're working with a brilliant employer in Atherstone who is looking for a proactive HR & People Coordinator to join their team. This is a varied and people-focused role with a real mix of HR admin, employee lifecycle support, and some payroll and systems responsibilities.

The Role:

• Work closely with the HR Manager to support with generalist HR matters, including ER, TUPE and redundancy processes.
• Act as the go-to person for employee queries around policies, leave, onboarding and systems.
• Employee Lifecycle & Onboarding
• Coordinate new starter processes, ensuring all documentation is received, compliant, and processed accurately.
• Manage onboarding tasks to give new starters a positive first experience.
• Family Leave Coordination
• Be the first point of contact for maternity, paternity and neonatal leave queries.
• Provide clear guidance on entitlements and manage each case through from start to finish.
• HRIS & People Data
• Support the roll-out and ongoing maintenance of the HRIS.
• Maintain accurate people records and use the system to track key data, including compliance documents and right-to-work checks.
• Payroll Coordination
• Ensure monthly payroll admin is completed accurately and on time, in line with internal processes and legislation.
• Be the first point of contact for payroll queries from employees.
• Flag and manage any payroll discrepancies, including overpayments, liaising with employees and internal teams.
• Recruitment & Benefits Admin
• Support with job postings and tracking applicants on recruitment platforms.
• Manage the admin side of employee benefits, including life assurance and healthcare schemes, ensuring new starters are enrolled properly.

What we're looking for:

• Previous experience in an HR support or HR/Payroll admin role.
• Strong understanding of HR policies and employment legislation.
• Confident using HR systems and Microsoft Office tools.
• Excellent attention to detail and strong organisational skills.
• A people-first approach with strong communication and interpersonal skills.
• Discreet and professional when handling confidential information.

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.