Customer Service Adviser jobs in United Kingdom
Customer Service Advisor
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Focus Resourcing
Customer Service Advisor | SAP & Order Excellence
GPW Recruitment
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Customer Service Advisor
Thorn Baker Industrial
Onsite Customer Service Advisor - London | 12-Month FTC
CitySprint
Onsite Customer Service Advisor
CitySprint
Customer Service Advisor
Pertemps Bond
Customer Service Advisor
Thorn Baker Group
Customer Service Advisor
Lloyd Recruitment - Epsom
Customer Service Advisor
Parkside Office Professional
Customer Service Advisor
Journey Recruitment Ltd
Hybrid Customer Service Advisor — 3-Month Temp Role
Greenbean
Graduate Sales & Customer Service Advisor – Fast-Track Growth
The Glasgow Group
URGENT Sales & Customer Service Advisor Required
The Glasgow Group
Customer Service Advisor
Utility Collections Ltd
Customer Service Advisor
Job summary
A customer service company in England is seeking a Customer Service Advisor to provide support for customers dealing with repairs. The role involves taking ownership of customer cases, explaining responsibilities, scheduling repairs, and maintaining accurate records. Ideal candidates will have a call center background, excellent communication skills, and the ability to manage time efficiently. The position offers £14.37/hour with potential for unlimited overtime and strong temp-to-perm opportunities.
Qualifications
- Background in a call center environment is preferred.
- Demonstrated experience with multiple systems and screens.
- Must be organized and have strong time management skills.
Responsibilities
- Take ownership of customer cases from first call to resolution.
- Explain responsibilities to customers clearly.
- Schedule repair jobs and manage contractor visits.
- Handle queries, complaints, and payments professionally.
- Maintain accurate records across multiple systems.
Skills
Customer Service Advisor
Location : Shelton, Shrewsbury
Pay : £14.37 / hour (£27,647.88 PRO-RATED) + unlimited overtime (time & a half)
Hours : Between 8am–6pm weekdays + 1 in 4 Saturdays (8am - 2pm, with a weekday off)
Training : Monday to Friday, 9am - 5pm
Contract : Up to 12 months (with strong temp-to-perm potential)
Join our Customer Service team and be the voice of support for customers dealing with leaks on their private pipework. You'll be phoning customers, arranging visits, and guiding them through repairs from start to finish, keeping things clear, calm, and customer-focused.
- Take full ownership of customer cases, from first call to resolution.
- Explain responsibilities clearly and support customers every step of the way.
- Schedule repair jobs and manage contractor visits.
- Handle queries, complaints, and payments with professionalism and empathy.
- Keep records accurate and up to date across multiple systems.
- Call centre background and excellent communication skills.
- Tech-savvy and confident using multiple systems / screens.
- Great at managing your time and staying organised.
A positive, can - do attitu...
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.