French-Speaking Customer Service Advisor (Hybrid)

Murray Recruitment; Scotland; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor (French Speaking) to join a dynamic team. This role involves delivering exceptional service via multiple communication channels, handling customer inquiries, processing orders, and supporting sales initiatives. Candidates must be fluent in French and English, with additional European languages being an advantage. Offering competitive salary, profit share scheme, healthcare benefits, and hybrid working after training.

Benefits

Competitive salary

Profit share scheme

Healthcare plan

25 days annual leave plus holidays

Hybrid working available after training

Qualifications

• Fluent in both French and English to business level, written and verbal.
• Proficiency in additional European languages such as German or Italian is an advantage.
• Strong commercial awareness and passion for customer rapport.
• Proven ability to deliver exceptional customer service.

Responsibilities

• Handle customer enquiries via calls, emails, live chat, and web.
• Communicate about orders, delivery updates, returns, and product issues.
• Process orders and quotations promptly through multiple channels.
• Manage product and technical enquiries effectively.
• Identify sales opportunities through cross-selling and upselling.

Skills

Fluent in French and English

Proficiency in German or Italian

Strong commercial awareness

Exceptional customer service delivery

Excellent communication skills

Ability to multitask and prioritize

Strong IT literacy

Friendly and cooperative attitude

Job description

A recruitment agency is seeking a Customer Service Advisor (French Speaking) to join a dynamic team. This role involves delivering exceptional service via multiple communication channels, handling customer inquiries, processing orders, and supporting sales initiatives. Candidates must be fluent in French and English, with additional European languages being an advantage. Offering competitive salary, profit share scheme, healthcare benefits, and hybrid working after training.