Inbound Customer Service Advisor - Hybrid Role & Upsell

South West Recruitment Ltd; Bardwell; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established recruitment agency in Ringwood is seeking a full-time Customer Service Advisor to join a hybrid contact center. This role involves managing customer inquiries, upselling products, and ensuring high customer satisfaction. Ideal candidates will have strong customer service skills and basic sales abilities. The position offers competitive pay, comprehensive training, and a dynamic team environment. Working hours include both standard and out-of-hours shifts.

Benefits

Pension Scheme

Discounted gym membership

Free parking

Cycle to work scheme

Free fruit

50% bus discount

Qualifications

• Ability to handle customer inquiries via phone, email, and other channels.
• Experience in upselling and cross-selling products.
• Strong documentation and communication skills.

Responsibilities

• Acting as a liaison between customers and the company.
• Handling incoming inquiries and resolving issues in a timely manner.
• Maintaining professionalism and adhering to company guidelines.

Skills

Customer service skills

Basic sales skills

Communication skills

Job description

An established recruitment agency in Ringwood is seeking a full-time Customer Service Advisor to join a hybrid contact center. This role involves managing customer inquiries, upselling products, and ensuring high customer satisfaction. Ideal candidates will have strong customer service skills and basic sales abilities. The position offers competitive pay, comprehensive training, and a dynamic team environment. Working hours include both standard and out-of-hours shifts.