Customer Service Advisor

South West Recruitment Ltd; Bardwell; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established recruitment agency in Ringwood is seeking a full-time Customer Service Advisor to join a hybrid contact center. This role involves managing customer inquiries, upselling products, and ensuring high customer satisfaction. Ideal candidates will have strong customer service skills and basic sales abilities. The position offers competitive pay, comprehensive training, and a dynamic team environment. Working hours include both standard and out-of-hours shifts.

Benefits

Pension Scheme

Discounted gym membership

Free parking

Cycle to work scheme

Free fruit

50% bus discount

Qualifications

• Ability to handle customer inquiries via phone, email, and other channels.
• Experience in upselling and cross-selling products.
• Strong documentation and communication skills.

Responsibilities

• Acting as a liaison between customers and the company.
• Handling incoming inquiries and resolving issues in a timely manner.
• Maintaining professionalism and adhering to company guidelines.

Skills

Customer service skills

Basic sales skills

Communication skills

Job description

Our established client based in Ringwood, Hampshire is looking to recruit a full time Customer Service Advisor to join multi-channel Contact Centre. The role is an Inbound contact centre role, that will involve handling new orders and Customer Service actions. The orders element of the role requires basic sales skills, with a good emphasis on upselling. Additional work involves the managing of emails and various other "back office" tasks. Full training is provided for all elements of the role

*This Customer Service Advisor position is Hybrid for the Ringwood, Hampshire office following training*

Key Responsibilities of the Customer Service Advisor

• Acting as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
• Customer Service Advisor will be Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner. Inquiries will range from delivery to warranties, all advisors will be trained on all aspects of the role to ensure customers have one call resolution.
• Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction.
• Documenting interactions accurately and updating customer information in the company database.
• Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
• Maintaining a high level of professionalism and adhering to company guidelines and policies.
• Upselling and cross selling on every opportunity presented in order to increase revenue
• Identify and maximise sales opportunities through cross selling and up selling plus special promotions on a wide range of retail products
• Place customer orders and resolve all customer enquiries at first point of contact efficiently
• Embrace Company core values for respect and equality for all those we come in to contact with and provide world class service at all times
• Take ownership of personal development and performance
• Work as a team in a fast-paced target driven environment

Job Title: Customer Service Advisor

Salary: £12.30 per hour standard hours (£25,584 per annum) or an Out of Hours opportunity paid at £14.55 per hour 10pm to 8am

Location: Ringwood

Hours: 40 paid hours per week.

Shifts: Shifts are Hybrid and rotate between 8.00am to 4.30pm, 9am to 5.30pm, 9.30am to 6pm, 10.30am to 7pm, 11.30am to 8pm, 1.30pm to 10pm or 10pm to 8am (Out of Hours opportunity)

Customer Services Hours: Monday - Friday 8am - 8pm. Saturday and Sunday 9am - 1pm

Shifts on a rotating pattern

• 40 hrs a week
• 5 working days
• Two weekends per month
• Full training provided and paid for
• Great Working Environment
• Accessible by bus
• Free parking off site

Company Benefits for permanent employees

• Working culture of fun and sociable team environment
• 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24-hour gym with over 5000 site globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £500
• Apprenticeships qualifications and career flight path schemes
• Recognition and rewards via Perkbox.
• Free car parking
• Weekly dress down day
• Free fruit
• Cycle to work scheme

To be considered for this excellent Customer Service Advisor opportunity, please apply now with your up to date CV and we will be in touch in due course. Please also feel free to contact Sara on 01202 292907