Customer Service Advisor

P+S Personnel Services Ltd; Great Yarmouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Advisor in Great Yarmouth. The ideal candidate will have a background in customer service, enjoy helping customers, and be eager to exceed expectations. Responsibilities include managing customer inquiries, supporting the Sales team, and resolving issues professionally. Competitive starting package and opportunities for advancement are offered. Interested candidates should apply online or email their CV to the provided email address.

Qualifications

• Experience in customer service and/or sales is desirable.
• Strong communication skills, both verbal and written.
• Ability to work in a team and independently.

Responsibilities

• Handle customer inquiries via email, phone, and chat.
• Support the Sales team by processing orders.
• Resolve customer issues promptly and professionally.

Skills

Excellent work ethic

Polite and personable

Fluent and confident phone etiquette

Great written English

Job description

P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting a Customer Service Advisor to join their team based in Great Yarmouth on a full time, permanent basis.

Role Summary

The ideal fit for this role will have a background in customer services and/or sales and be confident speaking with and supporting customers. But more important is finding someone passionate about delivering a positive customer experience that exceeds expectations. You will receive ongoing training and support from day 1 to help you understand the business and to support your professional development.

Main Responsibilities

• Dealing with customer enquiries and requests via email, phone and online chat.
• Supporting the Sales team by processing orders and providing quotes for customers.
• Resolving customer issues in a timely and professional manner.

Person Specification

• Have an excellent work ethic.
• Be polite, honest and personable.
• Have fluent, confident and upbeat phone etiquette.
• Be familiar with using a PC and have great written English.
• Ideally have previous experience in Customer Service and/or Sales roles.

Working Hours and Benefits

• Monday – Thursday 8:30 - 17:30 and Friday 8:30 - 16:30
• The role has a competitive starting package and clear opportunity to progress.

If this is a role you are interested in, please apply online ensuring your CV is up to date.

Alternatively, please email your CV directly to [e-mail]