Customer Service Advisor — Deliver Delight & Quick Resolutions

DX Network Services; Blackburn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company in the UK is seeking a Customer Service Advisor to deliver excellent customer service. This role involves managing customer queries and resolving issues while collaborating with teams to ensure satisfaction. The successful candidate will need strong communication skills and a customer-focused approach. Competitive salary and comprehensive benefits, including health care and career progression opportunities, are offered.

Benefits

Competitive Rates of Pay

Company Funded Health Cash Plan

Holidays: 20 days plus bank holidays

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Career progression opportunities

Qualifications

• Experience in customer service is preferred.
• Strong communication skills to handle queries effectively.
• Ability to work in a team-oriented environment.

Responsibilities

• Receive and handle all customer queries and manage resolutions.
• Ensure great customer service delivery at all times.
• Work with service centres to meet customer requirements.
• Identify and escalate issues when necessary.

Skills

Customer service orientation

Problem-solving

Teamwork

Communication skills

Job description

A leading logistics company in the UK is seeking a Customer Service Advisor to deliver excellent customer service. This role involves managing customer queries and resolving issues while collaborating with teams to ensure satisfaction. The successful candidate will need strong communication skills and a customer-focused approach. Competitive salary and comprehensive benefits, including health care and career progression opportunities, are offered.