French and Dutch Customer Service Advisor

ABL; Greater London; Hybrid; GBP 30,000; Full time

Job summary

A global customer experience specialist is seeking a French & Dutch Careline Advisor to support consumers across various well-known food and nutrition products. In this hybrid role, you'll handle inquiries through phone, email, and social media, ensuring exceptional customer care. The ideal candidate is a fluent speaker of both languages, has customer service experience, and is a confident IT user. Join a sociable and supportive team dedicated to delivering quality care.

Qualifications

• Fluent French and Dutch speaker with strong English communication skills.
• Customer service experience is essential.
• Confident IT user, CRM experience a plus.

Responsibilities

• Support consumers across phone, email, and social media with empathy and professionalism.
• Respond to product-related questions ensuring accurate information.
• Manage social media interactions including moderation and complaint handling.
• Take ownership of each customer journey ensuring timely resolutions.
• Maintain accurate records of all interactions in CRM systems.

Skills

Fluent French

Fluent Dutch

Customer service experience

Strong English communication skills

Confident IT user

Tools

Google Suite

Microsoft Office

CRM experience (Salesforce)

Job description

French & Dutch - Careline Advisor

Job Details

Salary: £29,500
Location: London (Hybrid)
Hours: 40 hours per week

About the Organisation

This is a really exciting opportunity for a French & Dutch speaker with experience in customer service and a passion for excellent customer care. My client is a global customer experience specialist that partners with some of the world's most trusted household name brands, particularly within the health, nutrition, and food sectors. Their mission is to deliver exceptional consumer care across every touchpoint, ensuring customers feel supported, informed, and valued.

The Role

As a Careline Advisor, you will be the first point of contact for consumers across a wide range of well‑known food and nutrition products. You'll handle enquiries, offer guidance, and resolve concerns across multiple channels, including phone, email, and social media.

Key Responsibilities

• Supporting consumers across phone, email, and social media with empathy, clarity, and professionalism.
• Responding to product‑related questions and concerns, ensuring accurate information is provided at all times.
• Managing social media interactions across platforms such as Facebook and Instagram, including moderation, publishing, and complaint handling.
• Taking ownership of each customer journey and ensuring timely, personalised resolutions.
• Maintaining accurate records of all interactions in CRM systems.

What We're Looking For

• Fluent French and Dutch speaker with strong English communication skills.
• Customer service experience.
• Confident IT user (Google Suite, Microsoft Office; CRM experience such as Salesforce is a plus).
• Flexible, positive team player who enjoys a sociable, supportive environment.