Technical Customer Service Advisor

Pertemps; Redditch; On-site; GBP 25,000 - 28,000; Full time

Job summary

A customer service firm is seeking a Technical Customer Service Advisor to join their team in Redditch. In this role, you will provide exceptional customer service across various channels, including phone, email, and chat, while resolving inquiries promptly and professionally. Successful candidates will have previous customer service experience, strong communication skills, and a proficiency in Zendesk. The position offers a salary range of £25,000-£28,000, depending on experience.

Qualifications

• Previous customer service experience, preferably in a call center.
• Strong understanding of customer service principles.
• Excellent communication and problem-solving skills.

Responsibilities

• Respond to inquiries and complaints regarding products and services.
• Collaborate with internal departments for seamless service.
• Document customer interactions and resolutions accurately.

Skills

Customer service experience

Communication skills

Problem-solving skills

Interpersonal skills

Ability to work under pressure

Tools

Zendesk

Google Suite

e-commerce platforms

Job description

Technical Customer Service Advisor

Location: Redditch

Salary: £25,000-£28,000 depending on your previous skills and experience

Our client is looking for a Technical Customer Service Advisor to join their busy friendly customer service team. You will be responsible for providing exceptional customer service through various channels (Zendesk, phone, email, chat), resolving inquiries promptly and professionally, and exceeding customer expectations.

Day‑to‑Day Duties

• Customer Service: Respond to customer inquiries and complaints regarding products and services in a timely, professional, and courteous manner. Effectively gather customer information to diagnose and resolve issues efficiently. Provide accurate and up-to-date information about products, pricing, promotions, and warranties. Process customer orders, returns, and exchanges according to company policies. Proactively identify and address customer needs, exceeding expectations wherever possible. Helping customers to create orders on Shopify – both via retail and trade routes.
• Communication & Collaboration: Maintain clear and professional communication with customers via phone, email, and chat. Collaborate effectively with internal departments (warehouse, technical) to ensure seamless customer service experiences. Document customer interactions and service resolutions accurately and efficiently.

Requirements

• Previous customer service experience (call centre preferred).
• Strong understanding of customer service principles and best practices.
• Excellent communication, interpersonal, and problem‑solving skills.
• Ability to work effectively under pressure and prioritise multiple tasks.
• Proficiency in Zendesk, Google Suite and e‑commerce platforms.
• A positive and professional demeanour with a focus on customer satisfaction.

If you think you have the skills and experience my client is looking for then please click APPLY with your updated CV and I will be in touch soon.