Customer Experience jobs in Großbritannien

Social network you want to login/join with:

col-narrow-left

Betfred

-

Yes

col-narrow-right

f827b29c7ece

5

05.05.2025

19.06.2025

col-wide

Overview

The Betfred Group has grown to become a leading global betting and gaming business. From our humble beginnings in Salford in the sixties, we have always differentiated ourselves by offering real value and a great customer experience, the same qualities that are at the heart of our business today.

Today, Betfred is a well-known brand on the high street with 1,340 shops across the UK, along with a significant online presence through offering online sports betting, casino, and games. We are one of the most active sponsors of sport in the UK, sponsoring a wide range of sports and tournaments under the famous red and blue banner. Our own TV channel, Betfred TV, streams live daily from our studios in Media City to our shops across the UK.

Responsibilities

Our 1,340 shops are central to our business and community engagement. As a retail colleague, you will ensure our shops provide a welcoming environment for customers to place bets, watch live sports, and play gaming machines.

You will process customer bets, promote responsible gambling, assist with inquiries, maintain shop standards, and, after training, deputise for the Shop Manager. Ensuring customers bet within their means and following our ‘Think 21’ policy is crucial.

Skills & Experience

You must be 18 or over to work in our betting shops. Prior experience is not necessary as we provide structured training to support your development. We also offer opportunities for further training and career progression.

If you are a great communicator, passionate about customer service, and enjoy building relationships, we want to hear from you.

In return, you will be rewarded, recognized, and valued!

Be Rewarded:

• Flexible Scheduling: Choose part-time or full-time schedules that suit your lifestyle.
• Earn Extra Rewards: Receive bonuses and incentives.
• Secure Your Future: Benefit from pension contributions.
• Family Support: Access enhanced maternity and paternity pay.
• Refer and Earn: Participate in our referral program.
• Peace of Mind: Death in service benefit.
• Save Smart: Discounts and cashback from retailers.

Get Recognised:

• Celebrate Longevity: Long-service recognition.
• Peer and Manager Acknowledgment: Recognition for achievements with redeemable points.
• Life's Milestones: Gifts for family events and extra wedding day leave.

Feel Valued:

• Healthcare: 24/7 virtual GP service.
• Mental Wellbeing: Access to mental health support and counselling.
• Financial Wellbeing: Budgeting support and early access to earned pay.
• Savings Made Easy: Salary-based savings with a 5% boost.
• Financial Guidance: One-on-one support from a financial coach.
• Assistance: Confidential support for various life challenges.
• Wellbeing Tools: Resources for physical, mental, nutritional, and financial health.
• Eye Care Benefits: Free eye tests and contribution towards prescriptions for VDU users.