Customer Experience jobs in United Kingdom

The secret to our success? It’s our Retail Advisors. Join one of our O2 stores and you’ll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience – and supporting each other to learn new skills and develop your career.

Whether this is your first Retail Advisor role – or you’re looking to take the next step in your career, if you’re self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you.

You’ll be working 24 hours per week, and we’ll need you to be fully flexible on shift patterns so that our store managers can ensure our customers receive the support they need.

You’ll get started in the role by attending our fantastic induction programme, where we’ll introduce you to our LEAP framework – the training that helps our customers share their great experiences with others.

The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's biggest companies. We have diverse, high-performing teams packed with serious talent. Together, we offer the UK more choice and better value, driven by our boundary-pushing, customer-championing values and ambitions. We are Virgin Media O2, and we can’t wait to see what you can do.

Virgin Media O2 is an equal opportunities employer. We are committed to removing bias and barriers for our people and candidates, embedding equity and inclusion into everything we do—from policies to relationships. We support and encourage you to be your authentic self throughout your application journey with us.

• Our customers will remember you by name because you excel at building relationships.
• A friendly, approachable person with strong communication and listening skills.
• You’re a true team player when it comes to hitting targets and ensuring the store looks great.

• Experience in Retail/Customer Service.
• An understanding of VMO2’s products and services.
• Willingness to work additional hours.
• The ability to adapt to changing business needs.

Along with our benefits, we offer a wide range of support, rewards, and tools—focused on helping you prioritize what matters most.

• £11.81 per hour, with opportunities to earn over twelve pounds per hour through our accreditation programme.
• 23 days holiday plus an additional day for your birthday.
• Comprehensive induction programme.
• Learning and development support.
• Flexible benefits tailored to you.
• O2 Refresh Staff Deals for your mobile, tablet, and smart watch.
• Discounted Virgin Media bundles.
• Friends & Family deals across O2 and Virgin Media.
• Option to buy or sell up to 5 days holiday.
• Exclusive discounts through My Extras—covering fashion, gym memberships, travel, and more.