French Technical Support Agent

TN United Kingdom; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is looking for a French-speaking Technical Support Agent to join their remote team. In this exciting role, you will provide essential technical support for imaging and voice recognition software, ensuring a seamless experience for European customers. With flexible working hours and a focus on career progression, this position offers a unique opportunity to enhance your skills in a supportive environment. If you are passionate about technology and customer service, this is the perfect chance to make a significant impact in the customer experience industry.

Benefits

Flexible shifts

Employee benefits scheme

Learning and Development courses

Career progression opportunities

Monthly incentive prizes

Qualifications

• Fluency in English and French is essential for this role.
• Experience in technical support or call centers is preferred.

Responsibilities

• Provide first-line technical support to European customers.
• Respond to inbound phone and email support cases effectively.

Skills

Fluency in English

Fluency in French

Technical support experience

Troubleshooting skills

Analytical skills

Job description

Below is a refined version of the job description, focusing on clarity, formatting, and relevance:

French Technical Support Agent - UK Remote

Company: Foundever

Location: UK Remote, any location, GB, UK

Job Category: Other

EU Work Permit Required: Yes

Job Reference: 8c9570e6975a

Posted: 05.05.2025

Expiry Date: 19.06.2025

About Foundever

Foundever is a global leader in the customer experience (CX) industry, with associates worldwide. We provide innovative CX solutions to support operational needs for leading digital brands, delivering seamless customer experiences.

Role Overview

We are seeking a French-speaking Technical Support Agent to provide first-line technical support to European customers for imaging and voice recognition software. This is a full-time, permanent position working from home, with flexible shifts during business hours (Monday to Friday, 8am - 5pm).

Benefits

• 37.5 hours/week with flexible shifts
• Employee benefits scheme with top UK retailers
• Learning and Development courses
• Career progression opportunities
• Monthly incentive prizes

Responsibilities

• Respond to cases within specified timescales effectively and accurately
• Handle inbound phone and email support cases
• Maintain comprehensive knowledge of client processes and services
• Attend client training sessions for continuous improvement
• Escalate issues to senior staff when necessary
• Maintain and update administrative records
• Participate in client conference calls

Role Requirements

• Fluency in English and French (spoken and written)
• Experience handling technical queries via email and phone
• Ability to log cases according to data quality guidelines
• Completion of required training and verification tests
• Technical competence and customer service skills aligned with team standards
• Ability to meet and exceed targets

Desired Skills and Experience

• Previous experience in technical support or call centers
• Strong troubleshooting and analytical skills
• Interest in new technologies
• Ability to work under pressure and adapt to changing schedules