Apprentice Service Advisor

Group 1 Automotive UK; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as an Apprentice Service Advisor, where you will gain valuable skills while earning right away. This role offers a unique opportunity to engage with customers, manage appointments, and work collaboratively across departments. With comprehensive training and support, you will develop essential life skills and receive recognized qualifications. Enjoy a rewarding career path with excellent earning potential and progression opportunities upon completing your apprenticeship. Be part of a friendly team committed to delivering exceptional service and enhancing customer loyalty.

Benefits

33 days annual leave

Retail discounts

Gym discounts

Cycle-to-work scheme

Flexible pension scheme

Family-friendly policies

Wellbeing programme

Community volunteering day

Qualifications

• Punctuality and great timekeeping are essential.
• Strong communication and teamwork skills are crucial.
• Ability to work well under pressure.

Responsibilities

• Arrange bookings and appointments while engaging with customers.
• Complete relevant paperwork and prepare invoices.
• Work with all departments to deliver an amazing customer experience.

Skills

Customer Service

Communication Skills

Time Management

Teamwork

Ability to Work Under Pressure

Drive to Exceed Targets

Education

GCSE in Maths

GCSE in English

Job description

Apprentice Service Advisor - Mercedes Benz of Liverpool

Learn Skills That Will Set You Up For Life.

Join our fun and friendly team as an Apprentice Service Advisor and start earning right away while you gain your new qualifications. As the automotive industry changes and evolves, so will you − and we’ll be right there to support you. This is a place where you can explore new opportunities and career ambitions while learning from the best.

What We Can Offer You

• 33 days’ annual leave, including bank holidays (pro rata), rising with length of service. Holiday buying scheme also available
• Retail discounts that save you money every day
• Gym discounts, cash healthcare plans, and a cycle-to-work scheme
• Car discounts for new and used purchases and servicing
• Flexible pension scheme and Sharesave scheme to grow your savings
• Family-friendly policies that help you spend more time with the people that matter
• A wellbeing programme to support you and your family
• A community volunteering day
  
  

What You’ll Do Day To Day

The service department is a key area of our business which is vital to our success. As one of our Service Advisor apprentices, you would play a key role in maximising our customers experience which in turn, will encourage their continued loyalty.

This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work.

Every day is different within our Service Department, so you will have a varied role. Some of the day-to-day duties include:

• Customer service: Arranging bookings and appointments, interacting with customers face-to-face and on the phone. You will need to positively engage our customers during the time their vehicle is with us.
• Administration: Completing relevant paperwork for customer service and centre records. You’ll also need to prepare invoices and process warranty claims - don’t worry, we’ll train you on all of these!
• Working in a team: Working with all relevant departments including workshop and management to deliver an amazing customer experience
• Upselling: Promoting the sale of accessories and service plans - again, we’ll teach you how to do this.
  
  

We can teach you all of the points above, but ultimately, we’re looking for an enthusiastic, hardworking individual to join our team and embark on an exciting career. You’ll have excellent earning and progression opportunities available to you upon completing your apprenticeship - a fully qualified service advisor!

Training provided:

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.

Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.

Qualifications Received

On successful completion of this 18 months programme you will receive the following:

• Level 2 Customer Service Practitioner Standard
  
  

Helpful Skills And Qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Punctual and being great at timekeeping
• Ability to work well under pressure
• Great team player and communication skills
• Drive to exceed targets
• GCSE (or equivalent) in Maths & English