Specialist: Full-Time, Part-Time, and Part-Time Temporary

ENGINEERINGUK; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Specialist to enhance customer loyalty and deliver exceptional service. In this role, you will engage with customers, understand their needs, and provide tailored recommendations for Apple products and services. Your curiosity and commitment to learning will help create a unique experience that fosters brand loyalty. Join a dynamic team that values inclusion and diversity, where your contributions will make a significant impact. If you thrive in fast-paced environments and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Availability to work nights, weekends, and public holidays.
• Knowledge of Apple products and ability to personalize solutions.

Responsibilities

• Deliver excellent service by understanding customer needs.
• Support peers by sharing knowledge and assisting in ownership opportunities.

Skills

Customer Service

Communication Skills

Teamwork

Knowledge of Apple Products

Curiosity

Job description

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Specialist: Full-Time, Part-Time, and Temporary

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Sector: Technology | Role: Specialist | Contract Type: Permanent | Hours: Full Time

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Role Overview: As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unique. You are curious—asking questions to learn about our customers' needs and customizing recommendations to enrich their lives. This role can be full-time, part-time, or temporary.

Description:

• Deliver excellent service by understanding customer needs, identifying ownership opportunities, presenting products and services, and educating customers on purchase options.
• Stay proactively updated on Apple’s products, services, and sales processes.
• Support peers by sharing knowledge and assisting in offering ownership opportunities.
• Maintain accuracy and follow guidelines.
• Perform other tasks as needed, including customer service and support in various store areas.
• Contribute to an inclusive environment by respecting differences and fostering curiosity to learn. Demonstrate Apple's values of inclusion and diversity daily.

Minimum Qualifications:

• Availability to work based on business needs, including nights, weekends, and public holidays, and reliably attend scheduled shifts in accordance with local laws and accommodations.

Preferred Qualifications:

• Knowledge of Apple products and services.
• Ability to personalize solutions and communicate effectively.
• Experience working in a fast-paced environment supporting multiple customers.
• Teamwork skills, shared responsibility, and accountability.
• Curiosity and openness to learning and helping others grow.
• Willingness to deepen understanding of Apple and third-party products to enhance customer experience.
• Trustworthiness with sensitive or confidential information.