Customer Care Representative jobs in United States

Where Data Does More. Join the Snowflake team.

Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging.

This role is a unique opportunity to contribute in a meaningful way to high visibility, high impact projects at a very exciting time for the company. Snowflake is an innovative, high-growth, customer-focused company in a large and growing market. If you are an energetic, self-managed professional with experience leading complex sales processes and possess excellent presentation and listening skills, organization and contact management capabilities, we’d love to hear from you.

• Achieve sales quotas for allocated accounts on a quarterly and annual basis by developing a sales strategy in the allocated territory.

• Develop strategic, account based marketing plans with the marketing team to drive revenue growth.

• Be the trusted advisor to the customer by understanding their existing and future IT roadmap to drive the Snowflake solution within the marketplace.

• Prospect qualification and the development of new sales opportunities and ongoing revenue streams.

• Arrange and conduct initial Executive and CxO discussions and positioning meetings.

• Sales process management and opportunity closure.

• Ongoing account management to ensure customer satisfaction and drive additional revenue streams.

• Be familiar with value orientated, solution-based approach to selling, have experience managing a complex sales process and possess excellent presentation and listening skills, organization and contact management capabilities.

REQUIREMENTS:

• 10-15+ years of field sales experience preferred with an emphasis on data or cloud related technology.

• Extensive experience focussed on strategic and complex customers, working with cross functional account teams internally.

• Experience leading sales account teams that are aligned to customer(s) at a regional level.

• Experience closing seven figure, multi year deals and formulating strategic account plans.

• Industry / Account specific expertise (Financial Services, Banking)

• Experience determining customer requirements, presenting appropriate solutions and articulating business value / ROI.

• Demonstrated success with transformational and consultative selling, strategy and running sophisticated negotiations.

• Executive level relationship management experience and understanding of business drivers for C-level stakeholders.

• Alignment with critical departments internally i.e. partner sales, marketing, value engineering, legal etc.

• Ability to thrive in a fast-paced environment.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com