Customer Service Assistant

Tenpin - Gloucester; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading entertainment venue in Gloucester is seeking a Customer Service Assistant to manage reception bookings and provide excellent customer service. The role includes working across various departments, from running events to serving drinks. The ideal candidate is determined, flexible, and thrives in a fast-paced environment. This position offers fantastic benefits, including free bowling for family and friends and opportunities for career development in a fun setting.

Benefits

Retailer discounts

Free Bowling

Free Food (when working 6+ hours)

Enhanced Maternity, Paternity, Adoption leave

Employee Assistance Programme

Life assurance (2x annual salary)

Qualifications

• Determined, enthusiastic, and able to work in a fast-paced environment.
• Excellent customer service attitude with strong communication skills.
• Fully flexible for evening and weekend shifts.

Responsibilities

• Provide an excellent customer experience by managing reception bookings.
• Address enquiries and identify sales opportunities.
• Maintain cleanliness and prepare food and drinks.

Skills

Customer service

Communication skills

Flexibility

Team player

Attention to detail

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.

What Happens Next?

Ready to grow your career with us? Click apply and complete our quick 2-minute application.