Customer Service Adviser (Part-Time, Fixed-Term)

The University of Nottingham; Nottingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading university in the UK seeks part-time customer service staff for its Libraries. The role involves welcoming students and visitors, responding to inquiries, and assisting with library services. Candidates must have relevant customer service experience and strong communication skills. The positions are fixed-term until 31 July 2026, with varied working hours including evenings and weekends. Competitive benefits are provided, including fitness facilities and staff discounts.

Benefits

Competitive employment package

Fitness and health facilities

Generous holiday allowance

Qualifications

• Relevant experience in a customer-focused environment.
• Ability to work independently and as part of a team.
• Willingness to learn and develop skills.

Responsibilities

• Act as the first point of contact for customers.
• Respond to queries and requests from library users.
• Help new students with library services.

Skills

Customer service experience

Excellent communication skills

Technology proficiency

Job description

Overview

Join the Customer Services Team at University of Nottingham Libraries. You will provide a warm welcome and a great customer experience both in‑person and virtually, working in diverse multicultural settings across our Nottingham campuses.

Responsibilities

• Act as the first point of contact, delivering a high‑quality customer experience.
• Respond to queries and requests from students, academic staff and visitors across multiple libraries.
• Help students become familiar with library services, especially during induction and other key times of year.
• Handle unpredictable situations, using strong communication and problem‑solving skills.
• Maintain proficiency with library systems, IT, printers, AV equipment and other facilities.
• Show initiative to learn, develop skills and share knowledge with colleagues.

Qualifications

• Relevant experience in a customer‑focused environment.
• Excellent communication skills and ability to work independently and as part of a team.
• Comfortable with technology and quick to adapt to changes in processes.
• Willingness to learn, develop skills and share knowledge to provide guidance and solutions.
• Commitment to flexible working, including occasional training outside advertised hours.

Benefits

Competitive employment package including fitness and health facilities, staff discounts, travel schemes, generous holiday allowance and pension scheme.

Working Hours

Part‑time, fixed‑term positions until 31 July 2026. Each post has a specific timetable and applicants must be able to work all advertised hours.

• George Green Library – Wednesday 5 pm‑10 pm (27.75 hrs)
• Business Library – Thursday 5 pm‑10 pm (27.75 hrs)
• Djanogly Learning Resource Centre – Friday 1 pm‑5 pm (27.75 hrs)
• Business – Saturday 9 am‑5 pm (27.75 hrs)
• George Green Library – Sunday 9:15 am‑5 pm (27.75 hrs)

Training may occur outside these hours and includes operating an evacuation chair. One public holiday/University Closure Day per year is required.

Application Process

• Click “Apply now” to submit your application. Informal inquiries may be addressed to [e-mail]; applications sent directly to this email will not be accepted.
• Specify the posts you wish to apply for in preference order.