Platform Support Specialist — Customer Success

Eplass; Reading; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading construction software company is seeking a Support Specialist to provide customer support and optimize the user experience. The role involves being the primary contact for customers, developing product expertise, addressing technical queries, and enhancing user documentation. Ideal candidates are fluent in English, detail-oriented, and self-motivated with the ability to work in teams. The position offers opportunities for continuous learning and collaboration within a hybrid work model.

Benefits

Lunch 'n' Learn Sessions

Women's Network

LGBTQIA+ Network

Coffee Chat Roulette

Free English Lessons

Thinkproject Academy

Social Events

Volunteering Activities

Open Forum with Leadership Team (Tp Café)

Unlimited learning

Qualifications

• Fluent English skills are mandatory.
• Detail-oriented with the ability to document procedures accurately.
• Self-motivated with a desire to learn and grow in the field of solution implementation and support.
• Ability to work collaboratively in a team environment.
• Familiarity with construction industry processes and terminology is a plus.

Responsibilities

• Serve as the main point of contact for customers, providing technical support.
• Develop an expert understanding of Thinkproject products.
• Address customer queries and troubleshoot technical issues.
• Partner with Delivery teams for product mobilization.
• Create and maintain user support materials.
• Conduct training sessions through webinars.
• Act as a bridge between support and other departments.
• Provide feedback for process enhancements.

Skills

Fluent English skills

Detail-oriented

Self-motivated

Team collaboration

Familiarity with construction industry

Job description

A leading construction software company is seeking a Support Specialist to provide customer support and optimize the user experience. The role involves being the primary contact for customers, developing product expertise, addressing technical queries, and enhancing user documentation. Ideal candidates are fluent in English, detail-oriented, and self-motivated with the ability to work in teams. The position offers opportunities for continuous learning and collaboration within a hybrid work model.