Customer Service Assistant

Tenpin - Bexleyheath; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading entertainment venue in Greater London is looking for a Customer Service Assistant. You will ensure an excellent customer experience, manage bookings, and assist in hosting various events, from Bowling to Escape Rooms. This role is perfect for enthusiastic individuals who value teamwork and customer service. Along with a fun work environment, you will enjoy great benefits, including discounts, free food, and opportunities for career development.

Benefits

Retailer discounts

Free Bowling for family and friends

Free Food for shifts 6+ hours

Enhanced Maternity/Paternity leave

Employee Assistance Programme

Life assurance (2x salary)

Qualifications

• Determined and enthusiastic, able to work in a fast-paced environment.
• Fully flexible schedule, including evenings and weekends.
• Approachable, helpful, and organized.

Responsibilities

• Provide an excellent customer experience by managing reception bookings.
• Address enquiries and identify sales opportunities.
• Host events and maintain cleanliness in various departments.

Skills

Excellent customer service

Communication skills

Enthusiasm

Friendly attitude

Attention to detail

Team player

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.

What Happens Next?

Ready to grow your career with us? Click apply and complete our quick 2-minute application.