Customer Service Advisor: Weekdays, Public Sector Training

Personnel Link Employment Group; Letchworth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local employment agency in Letchworth is seeking a Customer Service Advisor to support residents with inquiries in a council setting. This role involves handling calls and emails, providing clear advice, and resolving issues efficiently. Ideal candidates enjoy problem-solving and have customer service experience. The position offers stable weekday hours without evening or weekend work, alongside training opportunities. If you're looking to enhance your skills in a supportive public sector environment, apply with your CV.

Benefits

Stable weekday hours

Training provided

Experience in public sector

Qualifications

• Experience in customer support or call centre roles is beneficial.
• Confidence with basic computer systems is required.

Responsibilities

• Handle incoming calls and emails from residents.
• Provide clear advice and signpost to services.
• Resolve basic queries during first contact.

Skills

Customer service experience

Clear communication

Problem solving

Job description

A local employment agency in Letchworth is seeking a Customer Service Advisor to support residents with inquiries in a council setting. This role involves handling calls and emails, providing clear advice, and resolving issues efficiently. Ideal candidates enjoy problem-solving and have customer service experience. The position offers stable weekday hours without evening or weekend work, alongside training opportunities. If you're looking to enhance your skills in a supportive public sector environment, apply with your CV.