Customer Service Advisor

Route 1 Recruitment; Northampton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A UK-based recruitment agency is seeking a Customer Service Representative in Northampton. The role involves taking inbound and outbound calls, resolving customer issues, and maintaining accurate customer records. Candidates should have customer service experience, flexibility in working hours, and good communication skills. The position offers £7.83 per hour with a schedule of five days a week on a rota. This is an excellent opportunity for those passionate about customer service and seeking a reliable role.

Responsibilities

• Taking inbound calls and making outbound calls.
• Resolves product or service problems and ensures customer satisfaction.
• Updating clients on delivery times.
• Maintains customer records by updating information.
• Identify and assess customers' needs.

Skills

Customer service experience

Flexibility in working hours

Good spoken and written English

Basic computer skills

Reliability

Job description

Duties

• Taking inbound calls and making outbound calls


• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution


• Updating clients on delivery times


• Maintains customer records by updating information


• Identify and assess customers needs to achieve satisfaction


• Provide accurate, valid and complete information by using the right methods/tools

Location

• Lodge farm industrial estate, NN5 (Easily commutable on public transport)

Working hours

• Monday – Sunday - 5 days a week on a rota (8 hours in a working day)


• £7.83 per hour

About you

• Customer service experience, over the phone or face to face


• Be flexible in regards to working hours


• Good level of both spoken and written English


• Basic computer skills


• Reliable

If you think this might be the right opportunity for you click apply now!