Customer Service Assistant

Tenpin - Luton; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular entertainment venue in Luton is looking for a Customer Service Assistant to deliver exceptional customer experiences. You will manage reception bookings, address enquiries, and host various events including karaoke and escape room experiences. Applicants should be determined, flexible, and able to work in a fast-paced environment. The role offers exciting benefits including free food and bowling for family and friends. Join us and grow your career in a fun, vibrant setting.

Benefits

Retailer discounts and Best Doctors

Free Bowling for family and friends

Free Food (when working 6+ hours)

Enhanced Maternity, Paternity, Adoption leave

Medicash

Employee Assistance Programme

Free counselling

Life assurance (2x annual salary)

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Qualifications

• Efficient and proactive with exceptional customer service.
• Confident in customer interactions and managing reception bookings.
• Ability to maintain cleanliness and prepare food and drinks.

Responsibilities

• Provide excellent customer experience by managing reception bookings.
• Address enquiries and identify sales opportunities.
• Host events across various departments.

Skills

Determined and enthusiastic

Excellent customer service

Flexible including evenings and weekends

Approachable and organised

Strong attention to detail

Team player

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.

What Happens Next?

Ready to grow your career with us? Click apply and complete our quick 2-minute application.