Customer Care Manager

Square Peg Associates; Bury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local recruitment consultancy is seeking a Customer Care Manager to manage daily operations of the customer care team. The role includes handling inquiries, scheduling jobs for engineers, and ensuring customer satisfaction. Ideal candidates will be proficient in IT applications and possess strong communication skills. This position offers flexible hours and an environment that supports growth and collaboration.

Benefits

Free parking

Supportive office environment

Pension scheme

Qualifications

• Proficient in using various IT applications and systems.
• Skilled in establishing rapport and trust with customers and colleagues.
• Comfortable and effective in verbal communication.

Responsibilities

• Manage daily operations of the customer care team.
• Handle customer enquiries and requests professionally.
• Oversee allocation and scheduling of jobs to engineers.
• Liaise with engineers for information and resources.
• Maintain strong relationships with customers.

Skills

Proficient in IT applications

Skills in customer rapport

Effective verbal communication

Adaptable and resilient in dynamic environments

Tools

Microsoft Office

CRM systems

Job description

Role Profile:

Our client is a local, rapidly growing business located in the heart of Bury. Our client, nestled in the heart of Bury, is experiencing rapid growth and is seeking a talented Customer Care Manager to join their team. With a relaxed working environment and a casual dress code, this is the perfect opportunity to thrive in a supportive and forward-thinking company.

Benefits and Hours:

• Salary: £25,000 - £30,000 (dependent on experience).
• Flexible Hours: 40 hours per week - Flexi options available 7.00am - 10.00am starts available.
• Perks: Free parking, a supportive office environment.
• Pension Scheme: Enjoy the benefits of our company pension scheme.

Key Responsibilities:

• Manage the daily operations of the customer care team
• Handle customer enquiries and requests promptly and professionally
• Oversee the allocation and scheduling of jobs to the engineers
• Liaise with the engineers to provide them with information and resources
• Maintain and build strong relationships with customers and clients
• Ensure customer satisfaction and loyalty

Qualifications And Skills:

To succeed in this role, you should have:

• Proficient in using various IT applications and systems, such as Microsoft Office, CRMs etc.
• Skilled in establishing rapport and trust with customers, clients, and colleagues of diverse backgrounds and personalities
• Comfortable and effective in communicating verbally over the phone, delivering clear and courteous communication
• Adaptable and resilient in handling multiple tasks and changing priorities in a dynamic work environment

Join this dynamic team and contribute to the continued growth! If you’re an ambitious individual with a passion for your work, we’d love to hear from you.

About Square Peg Associates:

At Square Peg Associates, we are a leading recruitment consultancy specialising in finance and commercial business professionals within the North West of England. Our approach is personal and tailored to each candidate. We not only consider the qualifications listed on their CVs but also take the time to understand them on a deeper level. Before representing any candidate to our esteemed client base, we build strong relationships with them.

If you’re interested in exploring our current vacancies, visit our website at Squarepegassociates.co.uk.