Hybrid Customer Service Specialist – Empathy-Driven Support

Arval BNP Paribas Group; Swindon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading vehicle leasing company in the UK seeks a Customer Service Specialist to provide support from vehicle delivery to contract end. You will handle diverse customer queries, ensuring positive interactions and resolutions. Embodying empathy and curiosity, you’ll assist customers while making decisions to influence outcomes positively. The package includes a starting salary of £27,000, bonuses, holiday options, and a comprehensive benefits package with private medical cover, pension, and more, all within a hybrid working model.

Benefits

Private medical cover

Company pension

Discounts on products and services

Paid volunteering days

Free on-site gym

Subsidised restaurant

Flexible benefits

Qualifications

• Strong listening skills to identify customer needs.
• Ability to understand and support vulnerable customers.

Responsibilities

• Handle incoming customer calls with a focus on quality interactions.
• Take ownership of issues and resolve them.
• Record complaints and resolve at first point of contact.
• Manage email queries alongside calls.

Skills

Empathy

Communication skills

Listening skills

Problem-solving skills

Positive attitude

Job description

A leading vehicle leasing company in the UK seeks a Customer Service Specialist to provide support from vehicle delivery to contract end. You will handle diverse customer queries, ensuring positive interactions and resolutions. Embodying empathy and curiosity, you’ll assist customers while making decisions to influence outcomes positively. The package includes a starting salary of £27,000, bonuses, holiday options, and a comprehensive benefits package with private medical cover, pension, and more, all within a hybrid working model.