Apprentice Customer Advisor

Ee & Bt; Runcorn; On-site; GBP 60,000 - 80,000; Full time

Job description

HR Advisor – AAK

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Customer Service Apprentice – EE

At EE, we believe every interaction should be a positive one. You’ll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You’ll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, you’ll complete a 15‑month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE: You don’t need experience. All you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick‑start your career. At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.

• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work upfront, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.
• The smaller bits like free tea and coffee, and even a concierge.

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