Customer Service Advisor

JCT600 LTD; Bradford; On-site; GBP 26,000; Full time

Job summary

A leading automotive service provider is seeking a Service Advisor in Bradford. In this role, you will manage service appointments and repairs, advise customers on maintenance, and coordinate with workshop technicians for a seamless experience. The ideal candidate will possess strong communication and organizational skills, with relevant experience in the automotive industry or customer service. This permanent position offers a competitive salary and a comprehensive benefits package, including enhanced leave and training opportunities.

Benefits

Comprehensive package + bonus

Annual leave: 34 days increasing with tenure

Enhanced maternity and paternity leave

Life assurance and pension

Training and development programs

Qualifications

• Experience as a Service Advisor within the automotive industry or customer-service experience.
• Ability to multitask and manage workload efficiently in a busy environment.

Responsibilities

• Schedule and manage vehicle service appointments and repairs.
• Advise customers on necessary maintenance and repair work clearly and accurately.
• Coordinate with workshop technicians to monitor job progress and completion.
• Ensure all service documentation and systems are up to date and compliant.
• Manage expectations and deliver excellent service at every step.

Skills

Strong communication skills

Organisational skills

Multitasking ability

Education

Experience as a Service Advisor or customer service experience

Job description

Overview

At JCT600, our Service Advisors are essential to delivering an efficient and professional aftersales experience. You'll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team. Your day-to‑day will include:

Responsibilities

• Scheduling and managing vehicle service appointments and repairs.
• Advising customers on necessary maintenance and repair work clearly and accurately.
• Coordinating with workshop technicians to monitor job progress and completion.
• Ensuring all service documentation and systems are up to date and compliant.
• Managing expectations and delivering excellent service at every step.

Qualifications

• Experience as a Service Advisor within the automotive industry, or customer‑service experience.
• Strong communication and organisational skills.
• Ability to multitask and manage workload efficiently in a busy environment.

Location

Covering Bournemouth and Poole – you must be able to travel within these areas.

Salary & Hours

£25,500 per annum. Permanent role, 36 hours per week to support branch operating hours.

Benefits

• Comprehensive package + bonus.
• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years).
• Family support: Enhanced paid maternity and paternity leave.
• Wellbeing & protection: Life assurance, pension, enhanced sickness cover.
• Training & development: From foundation to advanced levels through brand‑partner training and JCT600 academies.

About JCT600

We celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be members of the Automotive 30% Club and a Disability Confident employer. Our commitment to growth is reflected in our "Life at JCT600" philosophy and the seven colleague commitments.

Equal Opportunity

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.