Customer Service Officer (Pool)

Cannington Business Centre; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading community service organization is seeking a passionate Customer Service Officer to join their team in Cannington. The role involves engaging with customers and providing support. Candidates must exhibit enthusiasm and strong communication skills. This position offers flexible work arrangements including full-time and part-time options. Enjoy generous leave entitlements, salary packaging, and a commitment to team success. Apply now and grow your career in a supportive environment.

Benefits

Competitive salary

12% employer superannuation

Generous leave entitlements

Salary packaging options

Discounted gym memberships

Employee assistance program

Qualifications

• Enthusiastic individuals with a can-do attitude required.
• Ability to use computer systems to solve customer queries.
• Experience in a customer service role is advantageous.

Responsibilities

• Engage directly with customers across various locations.
• Resolve customer inquiries promptly for high satisfaction.
• Build rapport quickly in a fast-paced environment.

Skills

Customer engagement

Problem-solving

Effective communication

Team collaboration

Job description

Customer Service Officer (Pool) Salary : Location : Cannington Closing Details : Work Type : Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time

Join a Team That Values You

At the heart of our vibrant culture are the values of Collaboration, Wellbeing, Adaptability, and Accountability. We’re not just building a workforce we’re nurturing a community. If you're passionate about helping others and thrive in dynamic environments, we want you on our team!

Launch Your Career in Customer Service

We’re offering an exciting opportunity for enthusiastic individuals with a can‑do attitude to kickstart their career through a comprehensive training program. As a Customer Service Officer, you’ll be the face of our service delivering exceptional support and resolving enquiries with confidence and care.

In this face‑to‑face role, you’ll:

• Engage directly with customers across Western Australia
• Use a variety of computer‑based systems to provide solutions
• Build rapport quickly and work efficiently in a fast‑paced setting

Multiple Locations – Immediate Start

We have full‑time, 6‑month fixed‑term contracts available now, with potential for extension or permanency. Positions are open across Perth’s North and South metropolitan areas, including:

• Greater North: Butler & Joondalup
• North: Mirrabooka, Midland & City West
• Greater South: Mandurah & Rockingham
• South: Cannington, Kelmscott & Success

Shifts rotate across 7 days a week, between 7am and 6pm, offering flexibility and variety.

Ready to Make a Difference?

If you're driven by purpose and excited to grow in a supportive environment, apply now and be part of something meaningful.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months from the date of first appointment across the Department of Transport.

Key Capabilities

• Shapes and Manages Strategy

  Shows judgement and common sense working under direct supervision to meet timelines and priorities.

• Achieves Results

  Resolves customer enquiries promptly and accurately, ensuring high‑quality outcomes and customer satisfaction.

• Builds Productive Relationships

  Cultivates strong, respectful relationships with customers and colleagues, contributing to a collaborative and supportive team environment.

• Exemplifies Personal Integrity and Self‑Awareness

  Demonstrates professionalism, ethical conduct, and a strong sense of accountability in all interactions.

• Communicates and Influences Effectively

  Uses clear, confident communication to influence positive outcomes and foster understanding across diverse audiences.

• Thrives in a Supportive Team Culture

  Backed by a committed manager and a collaborative team, we work together to achieve shared customer service goals and celebrate success.

As part of our team, you will enjoy

• A competitive salary, and 12% employer contributed superannuation and salary sacrifice options.
• Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.
• Salary packaging options to lease a new car.
• Discounted gym memberships and health facilities.
• A fabulous employee assistance program with a range of services and support channels.
• Work for an innovative Government agency with limitless long‑term career prospects.
• Not just a job, but an opportunity to develop your career across other areas of transport.

How to Apply

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only. Your application should include:

• A detailed CV that highlights your qualifications, skills, and experience that match the job description.
• A cover letter maximum (1) page that summarises your key responsibilities and achievements throughout your career, showing how they relate to the job and selection criteria.
• References – the names and email contact details of two referees; one must be your current or recent supervisor/manager.

Applications for this opportunity close at 3pm (AWST) on Friday, 2 January 2026. Please ensure your application is submitted on time, as late applications will not be accepted.

DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Our commitment to a diverse and inclusive workplace

The Department of Transport and Major Infrastructure (DTMI) is committed to improving employment opportunities and outcomes for Aboriginal and Torres Strait Islander people. As a measure to achieve equality and support, section 51 of the Equal Opportunity Act 1984 (WA) will apply to this position. Aboriginal people are encouraged to apply.